Principal Client Partner

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories.

Tripadvisor, the world’s preferred travel guidance company, is looking for a Principal Client Partner to join our growing team. This is an opportunity to be a part of a high-energy sales organization focused on breaking and accelerating revenue across key categories. You must be hungry to break new business and uncover new areas of opportunity.

Your main responsibility will be to drive revenue with partners by providing well thought out solutions that help them build their brands. You will use your industry knowledge to build trust based on a combination of data-based strategies, high-value audiences, cutting-edge technology, and a deep product portfolio. This role requires persistent and persuasive communication with clients. You will need a deep understanding of the digital advertising landscape, have experience with programmatic, custom content solutions, and have proven partnership success credentials. You feel comfortable working independently, while also forging internal relationships in order to collaborate with internal teams to close deals.

Job Location: London – Hybrid. This role is a hybrid position that requires 2 days per week in our London office.

What You'll Do:

• Responsible for revenue goals, building, developing and servicing new business.
• Develop relationships at all levels, both at the agency and client.
• Prospect strategically to identify and qualify categories and accounts that are not currently spending with Tripadvisor.
• Build and maintain a strong knowledge of Tripadvisor’s product suites.
• Have a focused sales strategy and feel comfortable handling high RFP volume.
• Consistently bring client partners proactive solutions in order to help them meet their business challenges.
• Feel comfortable being a part of a lean team – you will be integrated from the proposal and media plan process through crafting final reporting.
• Work closely with internal teams, such as research, ad operations, and client services to ensure that we are delivering world-class service to our partners.
• Manage a sales pipeline with timely and accurate forecasting.
• Foster and contribute to a positive, collaborative team culture, role-modelling the behaviours that make Tripadvisor a great place to work.

Skills & Experience:

• At least 8–10 years of digital media experience and proven success in building mutually beneficial partnerships.
• Experience at a leading media company, technology or social media platform.
• Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work.
• Proven ability to operate effectively with a global-first mindset.
• An entrepreneurial and competitive spirit that is excited by building something new.
• Experience successfully driving revenue through discovering, prospecting and creating new business.
• Ability to develop, bring to market and execute complex and integrated partnerships.
• Ability to manage multiple live campaigns at once with both new and returning clients.
• Strong writing skills to craft presentations and creative audience stories.
• Strong negotiation skills and an ability to persuade at all levels of an agency or client.
• Passion and knowledge of the online advertising industry.

What We Offer:

• Competitive compensation packages, including base salary and annual bonuses.
• “Work your way” with flexibility to suit your lifestyle.
• Flexible schedule. Work-life balance is ingrained in our culture by design.
• Donation matching. We match qualifying charitable donations annually.
• Tuition assistance. Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself.
• Travel perks. We provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.
• Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.