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- Tasks: Manage key restaurant partners and ensure their success with Tripadvisor's services.
- Company: Tripadvisor is a global leader in travel, promoting inclusivity and diverse perspectives.
- Benefits: Enjoy flexible working, competitive salary, health insurance, and wellness reimbursements.
- Why this job: Join a dynamic team that values your unique identity and fosters growth in the travel industry.
- Qualifications: 2+ years in B2B account management; strong communication and analytical skills required.
- Other info: Hybrid role with 2 days in London office; travel may be necessary.
The predicted salary is between 36000 - 60000 £ per year.
This role is a hybrid position that requires 2 days per week in our London office.
About Tripadvisor
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people-powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
The Partner Success Manager, Global Partner Services, plays a critical role in providing best-in-class account management and service to Tripadvisor's key enterprise partners across accommodations, flights and restaurants. This role requires an ambitious and exceptional candidate who can thrive in a dynamic, fast-paced, and global work environment, contributing immediately to the success and growth of partner campaigns. This role will focus on working with the top global restaurant reservation and delivery platforms.
What you’ll do
- Account Management: Serve as the primary point of contact for an assigned portfolio of Tripadvisor’s key restaurant commerce partners. Lead and manage day-to-day partner interactions and regular checkpoints with assigned book of business. Foster long-term partner relationships, seeking mutually beneficial solutions to meet business goals. Oversee the partnership lifecycle from pre-sales to success, including commercial negotiations, integration processes, and live campaign management. Develop and implement a comprehensive account management program for assigned clients, aligning Tripadvisor products with client objectives to achieve agreed KPIs and contractual obligations.
- Operational Excellence & Customer Service: Facilitate the transition from Corporate Partnership Strategy to Partner Success, ensuring smooth launch, integration, and performance optimization. Collaborate with internal stakeholders (Product, Operations, Core Business Org teams, Partner Analytics) to ensure seamless campaign execution and client satisfaction. Proactively identify opportunities for process improvement and automation to enhance efficiency and scalability in partner service delivery. Develop a knowledge base that deepens the understanding of the commerce partners’ category landscape and business dynamics. Guide the development and implementation of Partner Success strategies to achieve KPIs and drive growth. Develop and execute growth strategies, track performance, and identify areas of risk and opportunity, including in collaboration with the Partner Analytical Manager on key projects. Work with various management levels within partner and internal teams to identify and pursue win-win solutions and opportunities.
What we need
- Experience: Minimum of 2+ years of experience in B2B account management, client relationship management, or a related role.
- Skills: Strong sense of ownership and comfort with ambiguity, capable of working independently in a fast-paced, evolving environment. Excellent communication and interpersonal skills, with the ability to influence stakeholders and collaborate globally. Advanced problem-solving and analytical abilities, proficient in Excel and Salesforce. Results-oriented, organized, flexible, and adaptable to change and new information.
- Education: Master’s or Bachelor’s degree required.
- Additional Requirements: Willingness to travel. Fluent in English. French-speaking a plus.
What We Offer
- Flexible activity-based working fostering collaboration and productivity.
- Inclusive global travelers community welcoming diverse perspectives.
- Competitive salary package including performance bonuses.
- Development programs, managerial courses, and learning series.
- Health insurance covers medical, dental, and vision for families (varies by country).
- Lifestyle Reimbursement Benefit for personal travel, and physical, mental, and financial wellness.
- Several paid time off programs, including time to bond with new children and care for family members.
- Paid public holidays, and year-end office shutdown.
- Employee assistance program for short-term counseling and free Calm app subscription.
- State-of-the-art offices: dining, coffee points, and leisure areas.
We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team.
Partner Success Manager employer: TripAdvisor LLC
Contact Detail:
TripAdvisor LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Success Manager
✨Tip Number 1
Familiarise yourself with Tripadvisor's core values and mission. Understanding their commitment to inclusivity and collaboration will help you align your approach during interviews and discussions, showcasing how your unique experiences can contribute to their goals.
✨Tip Number 2
Network with current or former employees of Tripadvisor, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your conversations and demonstrate your fit for the Partner Success Manager position.
✨Tip Number 3
Prepare specific examples of how you've successfully managed B2B relationships in the past. Highlight your problem-solving skills and ability to drive results, as these are crucial for the role. Be ready to discuss how you can apply these experiences to enhance partner success at Tripadvisor.
✨Tip Number 4
Stay updated on industry trends related to restaurant commerce and travel. Being knowledgeable about the competitive landscape will not only impress your interviewers but also allow you to propose innovative ideas that could benefit Tripadvisor's partners.
We think you need these skills to ace Partner Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in B2B account management and client relationship roles. Emphasise your achievements and how they align with the responsibilities of a Partner Success Manager at Tripadvisor.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Tripadvisor's mission and values. Discuss how your unique skills and experiences can contribute to the success of their global partner services, particularly in the restaurant sector.
Highlight Relevant Skills: In your application, focus on key skills such as communication, problem-solving, and analytical abilities. Mention your proficiency in tools like Excel and Salesforce, as these are crucial for the role.
Show Enthusiasm for Travel and Diversity: Express your passion for travel and your appreciation for diverse perspectives in your application. This aligns with Tripadvisor's culture and will demonstrate that you are a good fit for their inclusive workplace.
How to prepare for a job interview at TripAdvisor LLC
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Partner Success Manager. Familiarise yourself with account management, operational excellence, and customer service aspects as these will be key discussion points during your interview.
✨Showcase Your Experience
Prepare to discuss your previous B2B account management experience in detail. Highlight specific examples where you've successfully managed client relationships or improved processes, as this will demonstrate your capability to thrive in a dynamic environment.
✨Demonstrate Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly and confidently. Be ready to provide examples of how you've influenced stakeholders or collaborated with teams in the past.
✨Research Tripadvisor's Culture
Familiarise yourself with Tripadvisor's values and workplace culture. Be prepared to discuss how your unique experiences and perspectives align with their commitment to inclusivity and collaboration, as this will show that you're a good fit for their team.
