At a Glance
- Tasks: Diagnose technical issues and support customers in English and a European language.
- Company: Join TripAdvisor's innovative Bókun team in Oxford.
- Benefits: Enjoy competitive pay, flexible hours, travel discounts, and health perks.
- Other info: Hybrid role with two days in the office and great career growth potential.
- Why this job: Be part of a dynamic team and help customers while enjoying travel benefits.
- Qualifications: 1-3 years of experience with problem-solving skills and knowledge of CSS and HTML.
The predicted salary is between 30000 - 40000 £ per year.
TripAdvisor LLC in Oxford is looking for a Technical Support Advisor to join their Bókun team. This role is hybrid, requiring two days per week at the office. You will diagnose technical issues, communicate with customers in English and a European language, and maintain documentation for support cases.
The ideal candidate will have 1-3 years of experience, problem-solving skills, and be proficient in CSS and HTML.
TripAdvisor offers competitive compensation, a flexible schedule, and additional perks like travel discounts and health benefits.
Travel Tech Escalation Support Specialist in Oxford employer: TripAdvisor LLC
TripAdvisor LLC is an exceptional employer located in Oxford, offering a dynamic work environment that fosters collaboration and innovation. With a strong emphasis on employee growth, the company provides comprehensive training and development opportunities, alongside competitive compensation and flexible working arrangements. Unique perks such as travel discounts enhance the overall employee experience, making it a rewarding place for those passionate about technology and customer support.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Tech Escalation Support Specialist in Oxford
✨Tip Number 1
Get to know the company! Research TripAdvisor and their Bókun team. Understanding their values and culture will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be diagnosing technical issues, brush up on your CSS and HTML knowledge. Consider doing mock scenarios or even creating a small project to showcase your skills during the interview.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current or former employees on LinkedIn. They can provide insights about the role and might even give you a heads-up about the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have additional resources and tips available for candidates who apply directly through us.
We think you need these skills to ace Travel Tech Escalation Support Specialist in Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience, especially in technical support and problem-solving. We want to see how your skills align with the role, so don’t be shy about showcasing your proficiency in CSS and HTML!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about joining the Bókun team at TripAdvisor. Share specific examples of how you've tackled technical issues in the past – we love a good story!
Show Off Your Language Skills:Since this role involves communicating in English and a European language, make sure to mention your language skills clearly. We appreciate candidates who can connect with our diverse customer base, so let us know what languages you speak!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at TripAdvisor LLC
✨Know Your Tech Inside Out
Make sure you brush up on your CSS and HTML skills before the interview. Be ready to discuss how you've used these technologies in past roles, as well as any technical issues you've resolved. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled technical challenges in the past. Think about specific situations where you diagnosed an issue and what steps you took to resolve it. This will demonstrate your analytical thinking and ability to handle customer queries effectively.
✨Practice Your Communication Skills
Since you'll be communicating with customers in English and a European language, practice explaining technical concepts in simple terms. You might even want to role-play with a friend to get comfortable with this. Clear communication is key in a support role!
✨Research TripAdvisor and Bókun
Familiarise yourself with TripAdvisor's services and the Bókun platform. Understanding their products will help you tailor your answers during the interview and show your genuine interest in the company. Plus, it’ll give you a leg up when discussing how you can contribute to their team.
