At a Glance
- Tasks: Coordinate projects and enhance traveller experiences using AI tools and automation.
- Company: Join Tripadvisor, a leading travel platform connecting people to unforgettable experiences.
- Benefits: Enjoy competitive pay, flexible work options, travel perks, and tuition assistance.
- Other info: Hybrid role with opportunities for career growth and a focus on work-life balance.
- Why this job: Make a real impact on global travel while working in a dynamic, supportive environment.
- Qualifications: 2-4 years in customer operations or travel tech, with strong communication skills.
The predicted salary is between 37800 - 46200 £ per year.
About Tripadvisor
The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.
The CX & AI Operations Coordinator drives operational momentum within Tripadvisor’s Travel Experiences, leveraging AI tools and automation to elevate how we support global travelers. In this role, you will keep key experience initiatives strictly on track, monitor AI-driven support workflows, and deliver clear, actionable updates to leadership. Your core focus will be eliminating friction across the traveler journey—from booking tours and activities to on-the-ground support—ensuring our operations scale seamlessly to keep travelers moving.
Job Location: Hybrid. This role is a hybrid position that requires 2/3 days per week/month in our London office.
Key Responsibilities
- Drive Experience & AI Updates: Lead operational reporting for leadership, translating traveler sentiment, support analytics, and AI bot performance into concise, executive-ready updates.
- Oversee AI Support Implementations: Track and manage AI-driven projects, including automated traveler triage, AI copilot tools for support agents, and self-service knowledge bases for tours, attractions, and activities.
- Track Deliverables & Keep Teams on Schedule: Monitor project timelines across Support, Engineering, Product, and Supply teams to ensure traveler-facing initiatives launch on schedule.
- Optimize the Traveler Journey: Continuously identify operational friction in support ticketing and leverage AI automation to decrease response times for urgent, in-destination traveler inquiries.
- Cross-Functional Alignment: Ensure front-line traveler support teams are trained and aligned on new AI processes, maintaining clear standard operating procedures.
Qualifications
- Experience: 2–4 years in customer operations, CX project management, or travel tech operations.
- AI & Tech Literacy: Hands-on experience with modern AI-driven customer service platforms (e.g., Zendesk AI, Intercom, Salesforce) and workflow automations.
- Execution & Accountability: Proven ability to drive cross-functional accountability, clear project bottlenecks, and keep high-stakes deliverables moving.
- Communication: Exceptional written and verbal communication, with a talent for converting complex operational data into digestible business updates.
- Traveler Empathy: Passion for travel culture and a deep understanding of traveler pain points before, during, and after their booked experiences.
Preferred Qualifications
- Prior experience in travel, hospitality, or marketplace platforms (tours, attractions, activities).
- Experience deploying generative AI features or automated chat resolution systems in a fast-paced global consumer environment.
- Project management certification (e.g., CAPM, Scrum Master, or PMP coursework).
- Experience in a fast-paced tech, startup, or rapidly scaling corporate environment.
What We Offer
- Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses.
- “Work your way” with flexibility to suit your lifestyle.
- Flexible schedule. Work-life balance is ingrained in our culture by design.
- Donation matching. Give back? Give more! We match qualifying charitable donations annually.
- Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
- Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
- Travel perks. We believe that travel is employee development, so we provide discounts and more.
- Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
- Health benefits. We offer great coverage and competitive premiums.
- Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.
We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviours and insights are what drives us. Execution is our edge. We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. We succeed together. The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.
We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com. If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!
Project Operations Coordinator in Oxford employer: TripAdvisor LLC
Tripadvisor is an exceptional employer that fosters a culture of flexibility and work-life balance, allowing employees to thrive in a hybrid work environment in London. With competitive compensation packages, generous benefits like tuition assistance and travel perks, and a commitment to employee growth, Tripadvisor empowers its team to innovate and excel in the dynamic field of AI and business intelligence. Join us to be part of a collaborative and diverse team dedicated to creating meaningful travel experiences for our global audience.
StudySmarter Expert Advice🤫
We think this is how you could land Project Operations Coordinator in Oxford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TripAdvisor LLC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TripAdvisor LLC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Project Operations Coordinator in Oxford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TripAdvisor LLC:Your cover letter is your chance to shine! Tell us why you want to work at TripAdvisor LLC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TripAdvisor LLC!
How to prepare for a job interview at TripAdvisor LLC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
