Community & Customer Marketer (Bókun) in Oxford

Bókun, a subsidiary of Tripadvisor, is a rapidly growing travel technology company that offers cutting-edge solutions to the Tours and Experiences industry. Our comprehensive suite of tools enables Tour Operators, Travel agencies, and OTAs to streamline their operations and expand their reach. At Bókun, we are committed to delivering innovative solutions that empower our users to grow their businesses and enhance customer experiences.

Position Overview

Bókun is seeking a passionate and results-oriented Community & Customer Marketer to join our team. The ideal candidate will focus on building and nurturing a vibrant community around the Bókun brand, both online and offline, to drive customer success, engagement and referrals.

Key Responsibilities

• Build a Bókun Community: You will develop and implement strategies to create a space where tour and attraction businesses can learn, network, and grow.
• Drive Customer Success: You will design and execute programs (webinars, newsletters, social content) to educate and engage new customers.
• Fuel Growth Through Referrals: You will collaborate with product to enhance brand and product affinity, driving a significant increase in customer referrals.
• Social Media Champion: You will develop and implement a content strategy to increase reach, engagement, and ultimately drive qualified leads.
• Multi-faced Marketing Expertise: You will collaborate with marketing, sales, and product teams to integrate community initiatives into broader campaigns.
• Stay Ahead of the Curve: You will proactively identify new trends and opportunities to enhance customer engagement and loyalty.

The Ideal Candidate

• Proven track record of building and nurturing online communities.
• Deep understanding of how community engagement impacts customer satisfaction and business goals.
• Experience with social media marketing strategies and best practices.
• A minimum of 2 years of experience in community/customer marketing or a related field.
• Excellent project management and organizational skills.
• Can effectively prioritize tasks and adjust strategies based on community feedback and needs.
• Proactively identifies challenges, improves processes, and challenges the status quo.
• Has a keen interest in travel and technology.
• A passion for travel and technology.

What We Offer

• Competitive salary with performance-based incentives.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Generous vacation and paid time off policy.
• Opportunities for professional growth and development within a rapidly expanding organisation.
• Collaborative and supportive work environment with a team of dedicated professionals.
• The chance to make a real impact in the travel and tourism industry.

How to Apply

To apply, please submit your resume and a cover letter detailing your relevant experience and qualifications for this role. Additionally, please provide any examples of successful digital marketing campaigns or projects you have managed in the past. Send your application to [Include Application Email/Link].

Our Values

• We aspire to lead. Tap into your talent, ambition, and knowledge to bring us—and you—to new heights.
• We’re relentlessly curious. We push beyond the usual, the known, the “that’s just how it’s done.”
• We’re better together. We learn from, accept, respect, support, and value one another—and are creating something remarkable in the process.
• We serve our customers, always. We listen, question, respond, and strive for wow moments.
• We strive for better, not perfect. We won’t get it right the first time – or every time. We’ll provide a safe environment in which to make mistakes, iterate, improve, and grow.
• Our workplace is for everyone, as is our people-powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.