Manager-Account Manager

Join our Movement and Champion Restaurant Culture! As the leading restaurant software platform in Europe, we connect the broadest community of loyal diners with the world’s favourite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.

We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive. If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.

As part of our Account Management team, you will own and grow the commercial performance of your restaurant portfolio. You will manage long-term relationships with restaurant partners while driving revenue growth, retention, and adoption of TheFork solutions.

• Ensure your restaurant portfolio generates increased monthly revenue through the adoption and optimization of TheFork solutions.
• Negotiate win-win commercial conditions that help restaurants optimize margins and increase seat occupancy.
• Act as the primary point of contact for your restaurant partners and build long-term business relationships.
• Provide ongoing commercial support through phone and email, helping restaurants optimize their positioning strategy, revenue management, and online visibility.
• Set up action plans in collaboration with Sales and Marketing teams to develop promotional plans across your portfolio (including Festivals, special offers, YUMS, and SUPER YUMS).
• Monitor and take action to ensure restaurants comply with our Terms & Conditions and quality standards, guaranteeing a strong B2C user experience.
• Support and train restaurants on how to use our tools effectively.
• Share customer feedback and market insights with internal teams to help improve product relevance and customer experience.

You are a self-driven, results-oriented professional who consistently strives to meet and exceed commercial targets. You are confident managing commercial conversations and negotiations over the phone with a high level of activity. You have a strong understanding of revenue management–related topics and commercial performance levers. You are analytical yet creative, able to propose tailored solutions that genuinely add value for customers. You can quickly establish trust and build credible, long-term business relationships. You are comfortable managing a large portfolio while balancing KPIs, commercial targets, and customer relationships. You are adept at managing multiple projects simultaneously without losing focus or quality. You are able to work on a hybrid basis, with three days per week in the London office. You are fluent in English; additional languages are highly appreciated. You have at least two years of experience in account management or a closely related role. You have a proven background in pitching and selling promotions, deals, or flash sales. You have experience handling large portfolios, managing between 300 and 800 accounts. You have experience within the Internet, digital, or tech sector. You have experience working with hospitality or restaurant clients.

Competitive fixed salary and uncapped commission, a permanent contract, flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and/or in December to work fully remotely), lunch vouchers available 3 working days per week (delivered to the office only), lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc., continuous learning and development programs, free access to the Calm app to help you build resilience wherever you are in your mental health journey, dedicated parental leave and caregiver leave policies (12 weeks fully paid), health insurance, life & disability insurance at no cost to the employee, attractive pension plans, amazing offices with dining, a coffee point on each floor, and leisure area, team building events.

Please report any suspicious messages immediately. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com.