At a Glance
- Tasks: Lead API integrations and manage technical onboarding for high-value supplier accounts.
- Company: Join a dynamic team at Viator, part of the Tripadvisor Group.
- Benefits: Flexible work options, competitive pay, tuition assistance, and travel perks.
- Other info: Inclusive culture with a focus on work-life balance and personal growth.
- Why this job: Make an impact in tech while collaborating with global teams and innovative projects.
- Qualifications: 5+ years in IT support or account management with strong API knowledge.
The predicted salary is between 60000 - 80000 £ per year.
Job Location: London, UK. Hybrid position requiring 3 days per week in our London Office.
We are seeking a Lead Supplier API Account Manager who has a strong understanding of API integration technology and can manage the technical onboarding of new supplier integration accounts for the purpose of electronic communications between Viator and supplier reservation systems. Reporting to the Associate Director, Supplier Connectivity, this role manages technical implementation across simultaneous connectivity projects for a portfolio of high‑value accounts. The successful candidate will resolve complex integration issues effectively while working closely with team members and collaborating with senior stakeholders across product, engineering, customer service, and the wider supply business unit.
A strong knowledge of API technologies including web service communication protocols SOAP and REST along with integration technologies such as XML, JSON are fundamental to this role. The successful applicant will be a great communicator who will manage the end‑to‑end process of collecting requirements, configuration details, expansion plans through to testing and monitoring the successful operations of the supplier connectivity platform. This role will be part of an existing team for a high profile product.
Major Responsibilities- Overseeing the technical implementation and delivery of integrations with suppliers and reservation systems.
- Liaising with systems and suppliers to collect API specs, review specifications and recommend integration approaches to the product and engineering teams.
- Collaborating closely with R&D teams, representing the voice of Connectivity in development projects.
- Understanding and communicating the Viator API specifications to all internal and external stakeholders and assisting with any technical questions.
- Providing mentorship to team members and taking proactive ownership of integration processes and methodologies.
- Owning and managing the lifecycle of Salesforce cases for API integrations and establishing tracking best practices.
- Leading end‑to‑end API integration testing for new partners, while proactively contributing to the design and optimization of internal testing and monitoring tools.
- Informing and updating all senior stakeholders on integration projects.
- Monitoring API transactions to ensure smooth operation.
- Helping identify operational issues and escalating as necessary.
- Excellent communicator (written, in person and on conference calls).
- Flexible and collaborative.
- Analytical skills.
- Excellent attention to detail.
- Focused on results.
- Friendly and approachable.
- Creative thinker.
- Time management.
- 5+ years IT support, operations or account management preferably with web services or similar B2B technical environment exposure.
- Proven technical competence in working with APIs.
- Strong stakeholder management skills with the ability to influence relationships.
- Skilled in communicating with appropriate levels of detail to different audiences (both verbal and written).
- Proven ability to facilitate discussions in person as well as via conference calls.
- Experience working in multi-channel, complex business environments.
- Strong time-management skills and ability to prioritize.
- Ability to collaborate with a global team, across multiple time zones.
- Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses.
- “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on‑site as often as you’d like or as required by your team.
- Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
- Donation matching. Give back? Give more! We match qualifying charitable donations annually.
- Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
- Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
- Travel perks. We believe that travel is employee development, so we provide discounts and more.
- Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
- Health benefits. We offer great coverage and competitive premiums.
- Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.
We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team.
Lead Supplier API Account Manager (Viator) in London employer: TripAdvisor LLC
At Viator, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our London office provides a hybrid working environment, allowing for flexibility while ensuring a strong team connection. With competitive compensation, generous benefits including tuition assistance and travel perks, and a commitment to employee growth, we empower our team members to thrive both personally and professionally in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Supplier API Account Manager (Viator) in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what TripAdvisor LLC values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges TripAdvisor LLC might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at TripAdvisor LLC!
✨Direct Apply to TripAdvisor LLC
Let's not forget to apply directly through the TripAdvisor LLC website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Lead Supplier API Account Manager (Viator) in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at TripAdvisor LLC.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at TripAdvisor LLC. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at TripAdvisor LLC
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
