Lead Supplier API Account Manager (Viator) in London

Job Location: London, UK. Hybrid position requiring 3 days per week in our London Office.

We are seeking a Lead Supplier API Account Manager who has a strong understanding of API integration technology and can manage the technical onboarding of new supplier integration accounts for the purpose of electronic communications between Viator and supplier reservation systems. Reporting to the Associate Director, Supplier Connectivity, this role manages technical implementation across simultaneous connectivity projects for a portfolio of high‑value accounts. The successful candidate will resolve complex integration issues effectively while working closely with team members and collaborating with senior stakeholders across product, engineering, customer service, and the wider supply business unit.

A strong knowledge of API technologies including web service communication protocols SOAP and REST along with integration technologies such as XML, JSON are fundamental to this role. The successful applicant will be a great communicator who will manage the end‑to‑end process of collecting requirements, configuration details, expansion plans through to testing and monitoring the successful operations of the supplier connectivity platform. This role will be part of an existing team for a high profile product.

• Overseeing the technical implementation and delivery of integrations with suppliers and reservation systems.
• Liaising with systems and suppliers to collect API specs, review specifications and recommend integration approaches to the product and engineering teams.
• Collaborating closely with R&D teams, representing the voice of Connectivity in development projects.
• Understanding and communicating the Viator API specifications to all internal and external stakeholders and assisting with any technical questions.
• Providing mentorship to team members and taking proactive ownership of integration processes and methodologies.
• Owning and managing the lifecycle of Salesforce cases for API integrations and establishing tracking best practices.
• Leading end‑to‑end API integration testing for new partners, while proactively contributing to the design and optimization of internal testing and monitoring tools.
• Informing and updating all senior stakeholders on integration projects.
• Monitoring API transactions to ensure smooth operation.
• Helping identify operational issues and escalating as necessary.

• Excellent communicator (written, in person and on conference calls).
• Flexible and collaborative.
• Analytical skills.
• Excellent attention to detail.
• Focused on results.
• Friendly and approachable.
• Creative thinker.
• Time management.

• 5+ years IT support, operations or account management preferably with web services or similar B2B technical environment exposure.
• Proven technical competence in working with APIs.
• Strong stakeholder management skills with the ability to influence relationships.
• Skilled in communicating with appropriate levels of detail to different audiences (both verbal and written).
• Proven ability to facilitate discussions in person as well as via conference calls.
• Experience working in multi-channel, complex business environments.
• Strong time-management skills and ability to prioritize.
• Ability to collaborate with a global team, across multiple time zones.

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses.
• “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on‑site as often as you’d like or as required by your team.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.
• Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team.