Lead Content Specialist

We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people-powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

Job Description

Tripadvisor is a highly respected and trusted platform in the travel industry. The Trust and Safety team at Tripadvisor is responsible for all the user-generated content we receive from our members, which is the core of our travel guidance offering. We are seeking a highly motivated and experienced Lead Content Specialist to join our team.

As a Lead Content Specialist on our Content Moderation team, you will leverage analytics to identify and moderate content to ensure compliance with guidelines and policies. You will contribute to projects that refine content moderation processes, foster continuous improvement, and align our efforts with broader business objectives.

What you will do:

1. Lead moderation projects focused on enhancing the accuracy and eligibility of our published content.
2. Implement innovative moderation techniques and tools for improving content reliability.
3. Identify, analyze, and moderate content to ensure compliance with guidelines and policies, and implement strategic content improvements.
4. Contribute to KPIs related to content moderation accuracy, response times, and user satisfaction.
5. Report on individual performance metrics and identify areas for improvement in the moderation process.
6. Participate in Trust & Safety team discussions and projects, focusing on shared objectives and learning from team members.
7. Communicate moderation actions and guidelines effectively within the team, providing clear input on daily challenges.
8. Produce detailed reports on moderation activities and outcomes.
9. Contribute to internal documentation of moderation processes for clarity and usability.
10. Utilize database querying and data analysis skills to track key metrics and analyze content trends.
11. Drive projects to improve tools, automation, and quality using relevant metrics.
12. Identify, quantify, and communicate the impact and resolutions of bugs and other improvements.

Skills and Experience:

• 4+ years of relevant professional experience.
• University degree or equivalent experience.
• Advanced proficiency in user-generated content moderation.
• Intermediate data analysis skills with familiarity in tracking and reporting tools.
• Experience working with cross-functional teams.
• Strong communication, presentation, and interpersonal skills to influence others.
• Ability to think strategically and translate insights into actionable plans.
• Passion for innovation and continuous improvement.
• Knowledge of multiple languages is a plus.

Job Location:

Hybrid (1 day/week in London office)

What We Offer

• Flexible, activity-based working environment.
• Inclusive global community welcoming diverse perspectives.
• Competitive salary with performance bonuses.
• Development programs, courses, and learning series.
• Health insurance covering medical, dental, and vision (varies by country).
• Lifestyle Reimbursement for personal travel and wellness.
• Paid time off including parental leave, holidays, and office shutdowns.
• Employee assistance programs and wellness apps.
• State-of-the-art offices with amenities.

We are committed to accessibility and inclusivity. If you require accommodations during the application process, please contact us at

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