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- Tasks: Manage high-value global accounts and optimise product offerings for maximum traveller appeal.
- Company: Join Tripadvisor Group, a leader in travel experiences and trusted source for adventure.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Be a brand ambassador and drive success in the dynamic online travel industry.
- Qualifications: 5+ years in B2B Account Management or Sales, with strong analytical and negotiation skills.
- Other info: Collaborative environment with a focus on innovation and continuous improvement.
The predicted salary is between 50000 - 65000 £ per year.
The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories.
We are seeking a driven and high-performing Key Account Manager who will be responsible for the health and quality of the Viator product offering within their designated portfolio of high value accounts across various destinations. The Key Account Manager will have a deep understanding of trends, opportunities, and challenges within their accounts and work to optimize Viator’s product offering to best match the consumer demand in terms of product variety, pricing, and availability.
You are a brand ambassador that will focus on a select number of high valued accounts to ensure continued optimization and growth. You will be responsible for meeting/exceeding key performance indicators and maintaining/improving the overall commercial health of your accounts. In this role you will be working with both internal and external stakeholders to align on necessary product offerings in your set of accounts, carrying out critically important tasks to maintain and grow our competitive advantage and continually improve Viator’s catalogue of experiences.
Key Responsibilities- Strategic Partnership & Account Growth
- Lead as the primary point of contact for high-value global accounts, forging and maintaining deep, strategic relationships.
- Diagnose and proactively address unique business opportunities, identifying scalable solutions to deliver results.
- Develop and execute account strategies that are directly tied to business objectives and measurable growth.
- Product Excellence & Optimization
- Elevate and maintain a best-in-class product portfolio for the assigned accounts to maximize traveller appeal.
- Ensure product quality, availability, and optimal pricing, directly aligning the offering with evolving traveller and market demand.
- Leverage knowledge of the online travel industry to serve as a trusted expert and deliver actionable insights to partners.
- Negotiate favourable commercial terms that protect and maximise Viator's profitability.
- Proactively monitor and analyse key performance metrics, taking swift corrective actions to maintain and improve the overall commercial health of accounts.
- Provide regular, concise performance reports and strategic updates to senior management on account status, growth forecasts, and potential business risks.
- Partner Success & Cross-Functional Collaboration
- Champion rapid issue resolution by collaborating seamlessly with the internal team of Destination Specialists and Support Teams to ensure an exceptional level of partner satisfaction.
- Maintain a competitive edge by continuously monitoring industry trends, competitor strategies, and shifts in customer preferences to inform partner guidance.
- Commercial & Results Focus
- Entrepreneurial & Commercially Driven: Growth focused, never settle.
- Execution & Urgency
- Demonstrated ability to grow accounts with a focus on delivering results and swift execution, paired with a strong sense of urgency in a dynamic environment.
- Negotiation
- Highly skilled in securing favourable terms and maintaining relationships.
- Account Growth
- Passionate about achieving success and excellence.
- Analytical & Technical Acumen
- Analytical Mindset: Possesses strong analytical mindset and advanced data analysis abilities.
- Technical Background: Strong technical background to support data-driven decisions.
- Industry Knowledge: Good understanding of the online travel landscape.
- Relationship & Collaboration
- Internal Networking: Highly skilled in leveraging professional connections, demonstrating resourcefulness and the ability to effectively use internal networks and available tools.
- Communication: Excellent communication and interpersonal skills, able to build rapport with both clients and internal teams.
- Teamwork & Independence: Embraces new ideas and works well in teams while also having the ability to work independently and prioritise tasks effectively.
- Years: 5+ years in B2B Account Management or Sales.
- Industry Experience (Plus): Online Travel Agency, operator, or travel experience is a significant plus.
If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to AccessibleRecruiting@tripadvisor.com and let us know the nature of your request. Please include the job requisition number in your message.
Key Global Accounts Manager employer: TripAdvisor LLC
Contact Detail:
TripAdvisor LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Global Accounts Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry and let them know you're on the hunt for a Key Global Accounts Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its competitors. Understand their product offerings and think about how you can contribute to optimising their portfolio. Show them you’re not just another candidate, but someone who’s genuinely interested in their success.
✨Tip Number 3
Practice your negotiation skills! As a Key Account Manager, you'll need to secure favourable terms. Role-play with a friend or mentor to get comfortable discussing pricing and terms, so you can walk into that interview ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Tripadvisor and Viator.
We think you need these skills to ace Key Global Accounts Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the travel industry shine through! We want to see how much you care about creating amazing experiences for travellers and how that aligns with our mission at Tripadvisor.
Tailor Your Application: Make sure to customise your CV and cover letter for the Key Global Accounts Manager role. Highlight your relevant experience in B2B account management and any specific achievements that demonstrate your ability to drive growth and optimise product offerings.
Be Data-Driven: Since this role requires strong analytical skills, don’t shy away from showcasing your data analysis abilities. Include examples of how you've used data to inform decisions or improve account performance in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at TripAdvisor LLC
✨Know Your Accounts Inside Out
Before the interview, dive deep into the accounts you'll be managing. Understand their strengths, weaknesses, and market positioning. This knowledge will help you demonstrate your ability to forge strategic relationships and optimise their offerings.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data analysis in previous roles to drive account growth. Bring examples of key performance metrics you've monitored and how your insights led to actionable strategies that improved commercial health.
✨Demonstrate Negotiation Prowess
Think of specific instances where you've successfully negotiated terms that benefited both parties. Highlight your approach to maintaining relationships while securing favourable outcomes, as this is crucial for a Key Account Manager.
✨Emphasise Collaboration and Communication
Since this role involves working with various stakeholders, be ready to share examples of how you've effectively collaborated with internal teams and external partners. Strong communication skills are key, so illustrate how you've built rapport and resolved issues swiftly.