At a Glance
- Tasks: Drive growth by acquiring new Chinese restaurants and managing your own sales pipeline.
- Company: Join TheFork, a leading restaurant booking platform in Europe with a vibrant culture.
- Benefits: Enjoy competitive salary, uncapped commission, and lifestyle benefits for a balanced life.
- Other info: Be part of an inclusive environment that values unique perspectives and continuous learning.
- Why this job: Make a real impact in the restaurant industry while working with diverse teams.
- Qualifications: Fluent in Mandarin and English, with 4+ years of sales experience.
The predicted salary is between 40000 - 50000 £ per year.
Join our Movement and Champion Restaurant Culture! At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favourite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries. We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive. If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.
In the UK, we operate in one of the most competitive and fast‑paced restaurant markets, where success requires strong execution, resilience, and commercial drive. Position: Mandarin‑speaking Key Account Manager Hunter to accelerate TheFork’s growth within the Asian restaurant segment, with a strong focus on the Chinese restaurant market across key UK areas. This is a target‑driven new business role, focused on acquiring high‑potential independent restaurants, groups, and strategic accounts in the Chinese sector. You will take full ownership of your territory, build a strong self‑generated pipeline, and lead negotiations end to end within one of the UK’s most dynamic and influential hospitality communities. This is a field‑based role (approx. 70% of your time).
Day‑to‑Day Responsibilities
- Prospecting and acquiring new restaurants, with a strong focus on Chinese and wider Asian restaurants in key UK locations
- Generating your own pipeline through cold calls, walk‑ins, referrals, networking, and local market mapping
- Conducting in‑person meetings and product demos to present TheFork’s B2C and B2B value proposition
- Managing your own pipeline from first contact to negotiation and closing
- Adapting your schedule to restaurant availability, including occasional evening meetings
- Sharing market insights with the wider sales team to improve our approach to the Asian restaurant segment
Success Metrics – First 60 Days
- Quick ramp up on the sales pitch and product knowledge (both B2C and B2B)
- Create a strong pipeline of qualified opportunities
- Demonstrate consistent daily activity across calls, visits, meetings, and follow‑ups
- Close your first 10+ deals independently
Success Metrics – After the First 60 Days
- Reach full productivity on quarterly acquisition targets
- Manage your territory independently and proactively
- Consistently generate new business through your own pipeline
- Deliver strong weekly activity levels, including around 10 meetings per week and 30+ new opportunities created monthly
- Become a key internal reference point for the Chinese and wider Asian restaurant segment in your territory
Essential Qualifications
- Fluent in Mandarin and English – both spoken and written
- 4+ years of experience in sales, ideally in B2B, field sales, hospitality tech, food service, or restaurant‑related environments
- Proven ability to prospect, manage a pipeline, negotiate, and close deals independently
- Strong commercial mindset with the ability to influence and negotiate effectively
- Resilience, with a positive and proactive attitude towards working in a target‑driven environment
- Strong organisational skills, with the ability to manage priorities effectively in a fast‑paced setting
Additional Qualifications
- Previous experience selling to Asian‑owned businesses
- A strong local network within the Chinese or wider Asian hospitality community
- A genuine passion for hospitality, with an interest in digital products and technology
- Energy, consistency, and determination when facing challenges or rejection
- A competitive mindset and ambition to exceed targets
- Interest in digital products, restaurant technology, and marketplace platforms
- Confidence using digital tools, including Google Workspace; CRM experience is a plus
Benefits
- Competitive fixed salary and uncapped commission
- Lunch vouchers available 3 working days per week (delivered to the office only)
- International teams and a multicultural environment spanning 11 offices across Europe
- Highly inclusive working environment
- Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc
- Continuous learning and development programmes
- Free access to the Calm app to help you build resilience wherever you are in your mental health journey
- Dedicated parental leave and caregiver leave policies (12 weeks fully paid)
- Life & Disability Insurance at no cost to the employee
- Amazing offices with dining, a coffee point on each floor, and leisure area
Equal Opportunity Statement
We believe that we are better together, and we welcome you for who you are. We endeavour to ensure that everyone – regardless of ability, age, socio‑economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law – has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.
Key Account Manager – Chinese Market employer: TripAdvisor LLC
At TheFork, we pride ourselves on fostering a vibrant and inclusive work culture that champions diversity and innovation. As a Key Account Manager focusing on the Chinese market, you will enjoy competitive compensation, uncapped commission, and a wealth of benefits including continuous learning opportunities and a supportive environment that values your growth. Join us in one of the UK's most dynamic restaurant markets, where your passion for food and technology can truly make an impact.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager – Chinese Market
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like TripAdvisor LLC. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to TripAdvisor LLC
Don't be shy about reaching out to TripAdvisor LLC directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Key Account Manager – Chinese Market
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about TripAdvisor LLC and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at TripAdvisor LLC
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
