At a Glance
- Tasks: Develop regional-specific incentive structures and audit existing loyalty frameworks for compliance.
- Company: Tripadvisor is a global leader in travel guidance, focusing on customer loyalty and incentives.
- Benefits: Enjoy competitive compensation, flexible schedules, and annual tuition assistance for career development.
- Other info: The position is hybrid, requiring 2 days per week in the London office.
- Why this job: This role offers the chance to influence loyalty strategies across diverse cultures globally.
- Qualifications: Candidates must have a deep understanding of incentive psychology and experience with AI for churn prediction.
The predicted salary is between 60000 - 80000 £ per year.
Value is perceived differently across the globe. This role focuses on defining what "loyalty" means in different cultures and deploying the right incentives—from points to experiential rewards to drive long‑term LTV.
Job Location: Hybrid. This role is a hybrid position that requires 2 days per week in our London office.
Key Responsibilities- Localized Incentive Design: Develop and test regional‑specific incentive structures (e.g., cashback vs. points vs. gamification) based on local consumer behavior.
- Program Adaptation: Audit existing loyalty frameworks to ensure compliance with local regulations and cultural expectations.
- Growth Benchmarking: Track "Wallet Share" against local competitors and adjust incentive density to maintain a competitive edge.
- Predictive Retention: Use AI modeling to identify "at‑risk" segments in specific markets and deploy preemptive incentive offers.
- Incentive Psychology: Deep understanding of behavioral economics and how it varies by culture.
- Financial Literacy: Ability to manage promo budgets and "burn rates" across different currencies and margin profiles.
- AI Proficiency: Familiarity with using AI for churn prediction and automated incentive optimization.
- Strategic Sourcing: Experience working with local vendors for regionalized reward fulfillment.
- Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses.
- “Work your way” with flexibility to suit your lifestyle.
- Flexible schedule. Work‑life balance is ingrained in our culture by design.
- Donation matching. Give back? Give more! We match qualifying charitable donations annually.
- Tuition assistance. Receive annual support for qualified programs.
- Lifestyle benefit. An annual benefit to spend on yourself.
- Travel perks. We provide discounts and more.
- Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
- Health benefits. We offer great coverage and competitive premiums.
- Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.
We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.
International Growth Manager, Loyalty & Incentives employer: TripAdvisor LLC
Tripadvisor, located in London, offers a remote-friendly work environment with a focus on employee well-being. Employees benefit from lifestyle perks, including travel discounts and donation matching, fostering a culture of support and growth.
