Tripadvisor is seeking an Escalation Resolution Associate for Tripadvisor Core in London. The role focuses on front-line support across EMEA, resolving complex inquiries with empathy and structured communication.
You will collaborate with cross-functional teams to streamline reservations and address technical issues, while maintaining high CSAT and quality scores. The position requires fluency in English, CRM tools proficiency (Salesforce, Zendesk), and a flexible, 7-day support mindset.
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