Destination Manager (Viator)

Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. With 300,000+ travel experiences to explore—everything from simple tours to extreme adventures—making memories that will last a lifetime has never been easier.

We are seeking a driven and high-performing Destination Manager who will be responsible for the health and quality of the Viator product offering across their assigned geographical territory. The Destination Manager will have a deep understanding of key trends, opportunities, and challenges within their destination and work to optimize our product offering to best match consumer demand in terms of product variety, pricing, and availability. You are a brand ambassador that will focus on growing your destination as well as Viator's positioning within your given destination. You will be responsible for meeting/exceeding destination level key performance indicators and maintaining/improving the overall commercial health of your destination.

In this role you will be working with both internal and external stakeholders to align on necessary product offerings in the designated destination(s), carrying out critically important tasks to maintain and grow our competitive advantage in the given territory.

As a Destination Manager, you will be responsible for the following:

• Curating and maintaining a best-in-class product offering for the assigned destinations.
• Strategically acquiring new inventory to address product gaps and highlight innovative offerings.
• Building and strengthening assigned destinations to enhance product selection and increase brand awareness.
• Negotiating favorable commercial terms and monitoring key metrics, taking necessary actions.
• Ensuring consistent availability and quality of key products and driving continuous improvement by aligning offerings with customer preferences.
• Establishing yourself and Viator as strong members in the operator community of your designated destination.

The ideal candidate for this role will exemplify the following characteristics:

• 3-5 years in B2B Account management or Sales; Online Travel Agency, operator, or travel experience is a plus.
• Entrepreneurial & Commercially Driven.
• Focused on growing the business and destination.
• Highly skilled in securing favorable terms and maintaining relationships.
• Passionate about achieving success and excellence.
• Committed to serving customer partners and sharing knowledge.
• Growth and Results Oriented.
• Continuously improving both personally and for the company.
• Skilled in leveraging professional connections.
• Embraces new ideas and works well in teams.
• Detail-Oriented.
• Strong technical background and data analysis abilities.
• Understanding of the travel landscape is preferred.
• Proven track record of working in a fast-paced and dynamic environment.
• Clear and impactful in communication.

Language Skills: Proficiency in German, both spoken and written, is a requirement for this role due to the necessity of conducting business and managing relationships within German-speaking territories.

Job Location: Hybrid. This role is a hybrid position with an expectation of 2 days per week in our London office.

Perks of Working at Viator:

• Competitive compensation packages, including base salary and annual bonuses.
• “Work your way” with flexibility to suit your lifestyle.
• Flexible schedule.
• Donation matching.
• Tuition assistance.
• Lifestyle benefit.
• Travel perks.
• Employee assistance program.
• Health benefits.

Our Values:

• We aspire to lead.
• We’re relentlessly curious.
• We’re better together.
• We serve our customers, always.
• We strive for better, not perfect.

If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to AccessibleRecruiting@Tripadvisor.com and let us know the nature of your request.