At a Glance
- Tasks: Onboard and train restaurant partners on TheFork Manager, ensuring they thrive from day one.
- Company: Join TheFork, a leading restaurant booking platform in Europe, part of Tripadvisor Group.
- Benefits: Enjoy flexible working, competitive salary, lunch vouchers, and health insurance.
- Other info: Dynamic, multicultural environment with opportunities for continuous learning and development.
- Why this job: Make a real impact in the restaurant industry while working with a passionate team.
- Qualifications: Fluent in Swedish and English, with experience in customer onboarding or hospitality.
The predicted salary is between 40500 - 49500 £ per year.
Join our Movement and Champion Restaurant Culture! At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favourite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.
We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive. If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.
In the UK, we operate in one of the most competitive and fast-paced restaurant markets, where a strong start makes all the difference. As our Trainer, you are the first TheFork Manager expert our new restaurant partners work with, turning a signed contract into a thriving partnership.
Market focus: during your first 12 months, you will focus predominantly on the Swedish market, onboarding and training our Swedish restaurant partners, with occasional travel to Sweden required. From your second year, the role will focus predominantly on the UK market.
As part of the commercial team, you will make sure every newly signed restaurant goes live quickly and gets full value from our software, TheFork Manager. You will:
- Deliver onboarding training to our partners on TheFork Manager virtually and face to face.
- Set up and optimize restaurant profiles and configuration so partners go live fast and convert diners from day one.
- Drive product adoption, turning new partners into confident, advanced users of the software within their first weeks.
- Adapt your training style to each audience, from independent owners to front-of-house and management teams.
- Identify upsell and cross-sell opportunities during onboarding and hand qualified leads to Account Managers.
- Achieve and exceed individual targets while contributing to overall country and regional goals.
- Work closely with Sales, Account Management, Sales Operations and Customer Care to ensure a smooth handover from signature to go-live.
- Share restaurant feedback with Product and Marketing, and help improve our training materials and knowledge base.
- Travel as required for on-site restaurant sessions, trade events, and internal team sessions, including occasional trips to Sweden during your first year.
Who you are:
You Must Meet These Critical Qualifications
- You are fluent in Swedish and English, both written and spoken. Fluent Swedish is essential for this role.
- You have at least 2 years of experience in customer onboarding, training or customer success in B2B SaaS, or in hospitality operations combined with strong tech aptitude.
- You are a confident communicator who can explain software simply to non-technical audiences, on video and in person.
- You are a self-driven, results-oriented professional who consistently strives to meet and exceed targets.
- You have strong organisational skills and can manage several onboardings in parallel without losing quality.
- You can quickly establish trust and build rapport with restaurant owners and their teams.
You Can Impress With These Additions
- You have experience in the restaurant or hospitality industry, or with reservation or POS software.
- You have worked with Salesforce or a comparable CRM.
- You have created training content such as guides, videos or webinars.
- You have a commercial eye and enjoy spotting upsell opportunities.
- You thrive in fast-paced environments and remain organised under pressure.
What we offer you:
- An awesome team
- A permanent contract
- Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)
- Competitive fixed salary and bonus
- Lunch vouchers available 3 working days per week
- International teams and a multicultural environment spanning 10 offices across Europe
- Highly inclusive working environment
- Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc
- Continuous learning and development programs
- Free access to the Calm app to help you build resilience wherever you are in your mental health journey
- Dedicated parental leave and caregiver leave policies (12 weeks fully paid)
- Health insurance
- Life & Disability Insurance at no cost to the employee
- Attractive pension plans
- Amazing offices with dining, a coffee point on each floor, and leisure area
- Team building events
All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately.
We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law - has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.
TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will be happy to support you.
Locations
Remote Customer Success Specialist - Swedish Speaker in Corbridge, Northumberland employer: TripAdvisor LLC
Tripadvisor is an exceptional employer that fosters a culture of flexibility and work-life balance, allowing employees to thrive in a hybrid work environment in London. With competitive compensation packages, generous benefits like tuition assistance and travel perks, and a commitment to employee growth, Tripadvisor empowers its team to innovate and excel in the dynamic field of AI and business intelligence. Join us to be part of a collaborative and diverse team dedicated to creating meaningful travel experiences for our global audience.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Success Specialist - Swedish Speaker in Corbridge, Northumberland
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TripAdvisor LLC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TripAdvisor LLC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Customer Success Specialist - Swedish Speaker in Corbridge, Northumberland
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TripAdvisor LLC:Your cover letter is your chance to shine! Tell us why you want to work at TripAdvisor LLC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TripAdvisor LLC!
How to prepare for a job interview at TripAdvisor LLC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
