At a Glance
- Tasks: Manage restaurant partnerships and drive revenue growth through innovative solutions.
- Company: Join TheFork, a leading restaurant software platform in Europe.
- Benefits: Competitive salary, flexible working, lunch vouchers, and health insurance.
- Other info: Diverse, inclusive environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in the restaurant industry while enjoying a vibrant team culture.
- Qualifications: Experience in account management and strong negotiation skills required.
The predicted salary is between 35000 - 45000 £ per year.
Join our Movement and Champion Restaurant Culture! 💚
At The Fork we believe that the best things in life happen around the table.
As the leading restaurant software platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants.
Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.
We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive.
If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.
Discover life at The Fork
What you will do
As part of our Account Management team, you will own and grow the commercial performance of your restaurant portfolio.
You will manage long-term relationships with restaurant partners while driving revenue growth, retention, and adoption of The Fork solutions.
You will
- Ensure your restaurant portfolio generates increased monthly revenue through the adoption and optimization of The Fork solutions
- Negotiate win-win commercial conditions that help restaurants optimize margins and increase seat occupancy
- Act as the primary point of contact for your restaurant partners and build long-term business relationships
- Provide ongoing commercial support through phone and email, helping restaurants optimize their positioning strategy, revenue management, and online visibility
- Set up action plans in collaboration with Sales and Marketing teams to develop promotional plans across your portfolio (including Festivals, special offers, YUMS, and SUPER YUMS)
- Monitor and take action to ensure restaurants comply with our Terms & Conditions and quality standards, guaranteeing a strong B2C user experience
- Support and train restaurants on how to use our tools effectively.
- Share customer feedback and market insights with internal teams to help improve product relevance and customer experience
Your KPIs will include (but not limited to)
- Additional monthly revenues generated by the restaurants in your portfolio
- Promotions available across your portfolio
- Maintaining and reducing our Churn Level, by retaining your customers
- Number of restaurants part of the YUMS/SUPERYUMS program across your portfolio
- Number and quality of restaurants participating in The Fork Festivals
Who you are
- You Must Meet These Critical Qualifications
- You are a self-driven, results-oriented professional who consistently strives to meet and exceed commercial targets.
- You are confident managing commercial conversations and negotiations over the phone with a high level of activity
- You have a strong understanding of revenue management–related topics and commercial performance levers.
- You are analytical yet creative, able to propose tailored solutions that genuinely add value for customers.
- You can quickly establish trust and build credible, long-term business relationships.
- You are comfortable managing a large portfolio while balancing KPIs, commercial targets, and customer relationships
- You are adept at managing multiple projects simultaneously without losing focus or quality.
- You are able to work on a hybrid basis, with three days per week in the London office.
- You are fluent in English; additional languages are highly appreciated.
- You have at least two years of experience in account management or a closely related role.
- You Can Impress With These Additions
- You have a proven background in pitching and selling promotions, deals, or flash sales.
- You have experience handling large portfolios, managing between 300 and 800 accounts.
- You are comfortable managing a high volume of activity, including 20–50 daily inbound and outbound calls.
- You thrive in fast-paced environments and remain organised under pressure.
- You have experience within the Internet, digital, or tech sector.
- You have experience working with hospitality or restaurant clients
What we offer you
- 😄 An awesome team
- 💸 Competitive fixed salary and uncapped comission
- 🏠 A permanent contract
- ⚖️ Flexible working environment
(2 days home office per week + up to 4 total weeks additional flexibility during the summer period and/or in December to work fully remotely)
- 🍕 Lunch vouchers available 3 working days per week (delivered to the office only)
- 🌎 International teams and a multicultural environment spanning 11 offices across Europe
- 🤝Highly inclusive working environment
- 🤸 ♀️ Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc
- 🎓 Continuous learning and development programs
- 😌 Free access to the Calm app to help you build resilience wherever you are in your mental health journey
- 🐣Dedicated parental leave and caregiver leave policies (12 weeks fully paid)
- 🏥 Health insurance
- 👩 🦽 Life & Disability Insurance at no cost to the employee
- 👴 Attractive pension plans
- 🍴 Amazing offices with dining, a coffee point on each floor, and leisure area
- 🎤 Team building events
All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately.
We believe that we are better together, and we welcome you for who you are.
We endeavor to ensure that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law - has the opportunity to reach their full potential.
At The Fork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.
The Fork is committed to a fair recruitment process.
If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to Accessible Recruitment@The Fork. com.
Our HR team will review the request and respond accordingly.
#LI-OS1
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like TripAdvisor LLC. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to TripAdvisor LLC
Don't be shy about reaching out to TripAdvisor LLC directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about TripAdvisor LLC and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at TripAdvisor LLC
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
