At a Glance
- Tasks: Manage restaurant partnerships and drive revenue growth through innovative solutions.
- Company: Join TheFork, a leading restaurant software platform in Europe.
- Benefits: Enjoy competitive salary, flexible work, and lifestyle perks.
- Other info: Dynamic, inclusive culture with opportunities for personal and professional growth.
- Why this job: Make a real impact in the restaurant industry while working with a passionate team.
- Qualifications: Experience in account management and strong negotiation skills required.
The predicted salary is between 30000 - 40000 £ per year.
Join our Movement and Champion Restaurant Culture! At TheFork we believe that the best things in life happen around the table. As the leading restaurant software platform in Europe, we connect the broadest community of loyal diners with the world’s favourite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries. We’re part of the Tripadvisor Group and proud to be building a diverse, people‑first culture where “respect”, “ownership”, “growth” and “better together” values thrive. If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.
As part of our Account Management team, you will own and grow the commercial performance of your restaurant portfolio. You will manage long‑term relationships with restaurant partners while driving revenue growth, retention, and adoption of TheFork solutions.
Key Responsibilities- Ensure your restaurant portfolio generates increased monthly revenue through the adoption and optimization of TheFork solutions.
- Negotiate win‑win commercial conditions that help restaurants optimize margins and increase seat occupancy.
- Act as the primary point of contact for your restaurant partners and build long‑term business relationships.
- Provide ongoing commercial support through phone and email, helping restaurants optimize their positioning strategy, revenue management, and online visibility.
- Set up action plans in collaboration with Sales and Marketing teams to develop promotional plans across your portfolio (including Festivals, special offers, YUMS, and SUPER YUMS).
- Monitor and take action to ensure restaurants comply with our Terms & Conditions and quality standards, guaranteeing a strong B2C user experience.
- Support and train restaurants on how to use our tools effectively.
- Share customer feedback and market insights with internal teams to help improve product relevance and customer experience.
- Additional monthly revenues generated by the restaurants in your portfolio.
- Promotions available across your portfolio.
- Maintaining and reducing our churn level, by retaining your customers.
- Number of restaurants part of the YUMS/SUPERYUMS program across your portfolio.
- Number and quality of restaurants participating in TheFork Festivals.
- You are a self‑driven, results‑oriented professional who consistently strives to meet and exceed commercial targets.
- You are confident managing commercial conversations and negotiations over the phone with a high level of activity.
- You have a strong understanding of revenue management‑related topics and commercial performance levers.
- You are analytical yet creative, able to propose tailored solutions that genuinely add value for customers.
- You can quickly establish trust and build credible, long‑term business relationships.
- You are comfortable managing a large portfolio while balancing KPIs, commercial targets, and customer relationships.
- You are adept at managing multiple projects simultaneously without losing focus or quality.
- You are able to work on a hybrid basis, with three days per week in the London office.
- You are fluent in English; additional languages are highly appreciated.
- You have at least two years of experience in account management or a closely related role.
- You have a proven background in pitching and selling promotions, deals, or flash sales.
- You have experience handling large portfolios, managing between 300 and 800 accounts.
- You are comfortable managing a high volume of activity, including 20–50 daily inbound and outbound calls.
- You thrive in fast‑paced environments and remain organised under pressure.
- You have experience within the Internet, digital, or tech sector.
- You have experience working with hospitality or restaurant clients.
- Competitive fixed salary and uncapped commission.
- Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and/or in December to work fully remotely).
- Lunch vouchers available 3 working days per week (delivered to the office only).
- International teams and a multicultural environment spanning 11 offices across Europe.
- Highly inclusive working environment.
- Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc.
- Continuous learning and development programs.
- Free access to the Calm app to help you build resilience wherever you are in your mental health journey.
- Dedicated parental leave and caregiver leave policies (12 weeks fully paid).
- Life & Disability Insurance at no cost to the employee.
- Amazing offices with dining, a coffee point on each floor, and leisure area.
We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone – regardless of ability, age, socio‑economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law – has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.
TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly.
Account Manager employer: TripAdvisor LLC
At TheFork, we pride ourselves on being a people-first employer that champions a vibrant restaurant culture. With a flexible working environment, competitive salary packages, and a strong commitment to employee growth through continuous learning opportunities, we foster a diverse and inclusive workplace where every team member can thrive. Join us in London and be part of a dynamic international team dedicated to making a meaningful impact in the restaurant industry.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the restaurant industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research TheFork and understand their values and mission. Think about how your experience aligns with their goals, especially around driving revenue growth and building long-term relationships. Show them you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! You’ll need to negotiate and manage commercial conversations, so get comfortable talking about your achievements and how you can add value. Role-play with a friend or record yourself to refine your delivery and boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at TheFork. Don’t miss out on your chance to join us in championing restaurant culture!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for food and technology shine through! We want to see how your enthusiasm aligns with our mission at TheFork. Share any relevant experiences that highlight your passion for the restaurant industry.
Tailor Your Application:Make sure to customise your application for the Account Manager role. Highlight your experience in account management and how it relates to driving revenue growth and building long-term relationships. We appreciate candidates who take the time to connect their skills with our needs!
Be Results-Oriented:We’re all about results here at TheFork, so don’t forget to mention your achievements! Use specific examples of how you’ve met or exceeded targets in previous roles. This will show us that you’re a self-driven professional ready to make an impact.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at TripAdvisor LLC
✨Know Your Numbers
As an Account Manager, you'll need to demonstrate your understanding of revenue management. Brush up on key metrics and be ready to discuss how you've driven revenue growth in previous roles. Bring specific examples of how you’ve optimised margins or increased occupancy rates.
✨Build Rapport
Establishing trust is crucial in this role. Practice your communication skills and think about how you can connect with the interviewers. Share stories that highlight your ability to build long-term relationships with clients, especially in the restaurant or hospitality sectors.
✨Showcase Your Creativity
TheFork values innovative solutions. Prepare to discuss how you've approached challenges creatively in past positions. Think of tailored solutions you've proposed that added real value for customers, and be ready to share these during the interview.
✨Prepare for Role-Play Scenarios
Expect some role-play during the interview to assess your negotiation skills. Practise handling commercial conversations and think about how you would approach a difficult client situation. This will help you feel more confident and show your ability to manage high-pressure scenarios.
