Tripadvisor, Inc. is seeking a Senior Real-Time Management Team Lead in Oxford to guide and develop a team of Real Time Analysts across calls, emails and chats.
You will ensure adherence to schedules, drive staffing efficiency, and work with NOC and remote centres to minimise downtime. The role requires 5+ years of leadership in a call-centre or similar, strong KPI knowledge, and experience with NICE IEX or InContact.
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Senior Real-Time Operations Team Lead in Oxford employer: TripAdvisor, Inc.
At Tripadvisor, we pride ourselves on being an exceptional employer, fostering a collaborative and innovative work culture that empowers our employees to thrive. As a Data Scientist in our vibrant Viator team, you'll have the opportunity to work with cutting-edge data tools while receiving mentorship from seasoned professionals, ensuring your growth in experimentation and causal inference. Located in a dynamic environment, we offer competitive benefits and a commitment to inclusivity, making Tripadvisor a fantastic place for those seeking meaningful and rewarding careers in the travel industry.
