TripAdvisor, Inc. is seeking a Senior Real-Time Management Team Lead in Oxford. You will lead and develop a team of Real Time Analysts, ensuring adherence to SLAs across calls, emails, and chats.
You’ll also drive continuity planning and performance improvements while coordinating with NOC and remote centres. The role requires a minimum of 5 years in leadership within a call centre environment, strong KPI focus, and proficiency with NICE IEX and InContact.
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Senior Real-Time Operations Leader in Oxford employer: TripAdvisor, Inc.
At Tripadvisor, we pride ourselves on being an exceptional employer, fostering a collaborative and innovative work culture that empowers our employees to thrive. As a Data Scientist in our vibrant Viator team, you'll have the opportunity to work with cutting-edge data tools while receiving mentorship from seasoned professionals, ensuring your growth in experimentation and causal inference. Located in a dynamic environment, we offer competitive benefits and a commitment to inclusivity, making Tripadvisor a fantastic place for those seeking meaningful and rewarding careers in the travel industry.
