Tripadvisor is seeking a Knowledge AI QA Lead to oversee quality of AI-driven customer experiences, from Self-Service and AI-Assist to Human-Assist transitions. The role blends hands-on QA with process validation to improve AI accuracy and customer outcomes.
The position is hybrid, requiring 1–2 days per week in our London or Oxford offices. Ideal candidates have 2+ years in QA/Process Improvement within customer contact-center or tech support environments and a strong lubrication between
Knowledge AI QA Lead — Hybrid in Oxford employer: TripAdvisor, Inc.
At Tripadvisor, we pride ourselves on being an exceptional employer, fostering a collaborative and innovative work culture that empowers our employees to thrive. As a Data Scientist in our vibrant Viator team, you'll have the opportunity to work with cutting-edge data tools while receiving mentorship from seasoned professionals, ensuring your growth in experimentation and causal inference. Located in a dynamic environment, we offer competitive benefits and a commitment to inclusivity, making Tripadvisor a fantastic place for those seeking meaningful and rewarding careers in the travel industry.
