Tripadvisor Experiences is seeking a Director, Service Delivery & Excellence, B2B, to lead end-to-end support for Viator Supply and Bókun. You will modernize operations, apply AI and automation to reduce cost-to-serve, and elevate first-contact resolution and supplier satisfaction across the partner lifecycle.
You will oversee a global, hybrid team (Oxford, UK location) with ~100+ FTE including offshore partners, and travel internationally ~30% for site visits and conferences.
Director, AI-Driven B2B Service Delivery employer: TripAdvisor, Inc.
At Tripadvisor, we pride ourselves on being an exceptional employer, fostering a collaborative and innovative work culture that empowers our employees to thrive. As a Data Scientist in our vibrant Viator team, you'll have the opportunity to work with cutting-edge data tools while receiving mentorship from seasoned professionals, ensuring your growth in experimentation and causal inference. Located in a dynamic environment, we offer competitive benefits and a commitment to inclusivity, making Tripadvisor a fantastic place for those seeking meaningful and rewarding careers in the travel industry.
