At a Glance
- Tasks: Drive cash collections and streamline financial processes for a world-class experience.
- Company: Join a fast-growing company focused on financial excellence and innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on process improvement and cross-functional teamwork.
- Why this job: Make a real impact by optimising collections strategies and leveraging AI tools.
- Qualifications: Bachelor's degree in finance or related field and 2-3 years of collections experience.
The predicted salary is between 51750 - 63250 £ per year.
In this role, you will drive cash collections and streamline financial processes while safeguarding the company’s fiscal health. You will bridge Accounts Receivable, Customer Success, and our global customer base to deliver a world-class experience and strong financial results. You’ll optimize collections strategies, leverage automation and AI tools, and collaborate across teams to tackle delinquencies and recurring billing issues. This position offers impact at scale in a fast-growing environment with a focus on process excellence and cross-functional partnership.
Responsibilities
- Define, document, and continuously improve end-to-end collections strategies and automated billing procedures.
- Investigate complex balances, conduct routine follow-ups, and resolve outstanding payments promptly.
- Identify root causes of billing discrepancies, short payments, and refund requests; work with leadership on trends.
- Deliver daily visibility on delinquent accounts and tracking metrics for cross-functional alignment.
- Collaborate with Customer Success and AR teams to provide an exceptional stakeholder experience.
- Leverage AI-driven tools and automated platforms (e.g., Stuut) to streamline collection workflows and maximize recovery efficiency.
Key requirements
- Bachelor’s degree in accounting, finance, or a related field (preferred).
- 2–3+ years of progressive collections or accounts receivable experience.
- Strong understanding of end-to-end AR processes and cash collection strategies.
- SQL knowledge for data extraction, financial analysis, and reporting.
- Fluency in English plus at least one additional European language (strongly preferred).
- Hands-on experience with modern ERP, billing systems, and AI-driven collection platforms (e.g., Stuut).
- Ability to adapt to new AI tools and systems.
- Exceptional communication, prioritization, and problem-solving skills in a high-growth setting.
Senior Collections Analyst in London employer: TripActions
Navan is an exceptional employer that champions innovation and collaboration in the business travel and expense management sector. With a vibrant work culture that prioritises employee growth and engagement, team members are empowered to lead high-impact initiatives while enjoying unique opportunities for professional development. Located in a dynamic environment, Navan offers competitive benefits and fosters a community where creativity and strategic thinking thrive, making it an ideal place for those seeking meaningful and rewarding careers.
