At a Glance
- Tasks: Lead initiatives to optimise processes and drive business growth in a dynamic environment.
- Company: Join a fast-paced tech company focused on innovation and collaboration.
- Benefits: Competitive salary, flexible work options, and opportunities for professional development.
- Other info: Work in a supportive team culture with excellent career advancement opportunities.
- Why this job: Make a real impact by solving complex challenges and driving change.
- Qualifications: 5+ years in business operations or program management with strong analytical skills.
The predicted salary is between 59400 - 72600 £ per year.
The Business Operations team solves the Specialty Travel & Events team's most critical, emergent challenges across business, product, and operations. We are looking for a high-impact individual contributor to spearhead initiatives that drive business growth, process optimization, and system stability. You will also own the end-to-end management of critical enterprise tools.
Because BizOps operates without direct line-management authority, leadership here is built on relational equity, integrated thinking, and data-backed execution. You will tackle unstructured, ambiguous problems like a creative science experiment—verifying root-cause data, optimizing workflows, and ensuring structural readiness before rolling out core updates.
What You Will Do
- Scoping & Scaffolding: Lead deep project scoping early to uncover root causes, document risks, and lock down parameters before execution to prevent scope creep.
- Global Program Management: Drive multi-phased technical initiatives across international regions, establishing working groups and cross-functional alignment across teams.
- Workflow Optimization & Automation: Audit legacy operational processes, map current vs. ideal state workflows, and author clear documentation so systems run smoothly post-launch.
- Data Strategy & Storytelling: Query raw business data (via SQL, BI tools, and data warehouses) to diagnose operational bottlenecks, rigorously verify data integrity, and build compelling visual narratives for leadership.
- Cross-Functional Influence: Build trusted partnerships across teams, navigating blockages with empathy to drive alignment across competing priorities without direct authority.
- Iterative Systems Innovation: Run controlled experiments against baselines to build repeatable execution patterns, maintaining radical transparency around both wins and operational failures.
What We're Looking For
- Experience: 5+ years in business operations, program management, or technical project management within a fast-paced tech company.
- Analytical & Technical Rigor: High data literacy with hands-on experience interrogating data sets, tracking data lineage, and utilizing BI tools or modern data warehouses (e.g., Snowflake, Tableau).
- BizOps Mindset: A proactive problem-solver who defaults to clear ownership, definitive timelines, and thorough documentation over passive observation.
- Matrix Diplomat: Proven ability to spot cross-functional friction, build cross-team trust, and unblock operational drag.
- Education: BA/BS degree or equivalent practical experience.
- Proven track record of driving change management alongside complex technical implementations would be a bonus. Ideally a background in Product Operations or Business Systems in high-growth environments.
Manager, Business Operations, Specialty Travel & Events in London employer: TripActions
Join our dynamic sales team in London as a Senior Mid-Market Account Executive, where you'll thrive in a collaborative and innovative environment that champions personal growth and success. We offer competitive compensation, comprehensive benefits, and a culture that values adaptability and continuous learning, making it an ideal place for ambitious professionals looking to make a significant impact in the SaaS industry. With opportunities to engage with C-level executives and close high-value deals, you'll be empowered to drive your career forward while contributing to our mission of delivering exceptional value to our clients.
