As an Enterprise Customer Success Manager, you will be a trusted advisor to key named/strategic customers, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.
Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.
You’ll be responsible for understanding customer requirements, implementing and onboarding new customers, conducting product training, driving adoption and retention, and ensuring ongoing satisfaction.
You will work with our customer C-Suite and executive teams, as well as our program counterparts to drive a successful program.This role works with stakeholders across the company in Sales, Support, Marketing, Product, Engineering, and Finance.What You'll Do:Manage all post-sales activity for Enterprise customers through strong relationship-building, product knowledge, planning, and executionManage complex integration cycles, relationship, with each Enterprise customers; developing key relationships and executing within customer subteams (Finance, HR, etc.)Develop a trusted advisor relationship with customers (C-suite) to ensure goals are aligned from a business strategy perspective and success metrics are identifiedWork closely with your
Enterprise Customer Success Manager in Kennington employer: TripActions
Navan is an exceptional employer that champions innovation and collaboration in the business travel and expense management sector. With a vibrant work culture that prioritises employee growth and engagement, team members are empowered to lead high-impact initiatives while enjoying unique opportunities for professional development. Located in a dynamic environment, Navan offers competitive benefits and fosters a community where creativity and strategic thinking thrive, making it an ideal place for those seeking meaningful and rewarding careers.
