At a Glance
- Tasks: Support Account Managers to deliver top-notch customer experiences in travel and expense.
- Company: Join Navan, a fast-growing SaaS company with a focus on innovation.
- Benefits: World-class training, clear career progression, and a dynamic work environment.
- Other info: Fluent in English and either German or French; strong communication skills needed.
- Why this job: Be part of a team that drives customer satisfaction and retention in a thriving industry.
- Qualifications: Bachelor's degree and 1+ year in customer success or account management required.
The predicted salary is between 29700 - 36300 £ per year.
Experteer Overview As an Associate Account Manager at Navan, you support a team of Account Managers to deliver an outstanding customer experience for Travel and Expense customers.
You help programme administrators with product configurations, troubleshooting, and issue resolution, collaborating with Product, Finance, Operations, and Travel Experience teams.
You will learn quickly in a fast-paced environment with world-class training, with a clear path toward a revenue-driving Account Manager role.
This is a London-based, growth-focused role.
- Pay / Benefits
- Support assigned team of Account Managers to ensure excellent customer experience through timely, accurate communications
- Develop deep knowledge of Navan's travel and expense product to enable programme administrators
- Monitor and respond to inquiries on product integrations, settings, policy configuration, and troubleshooting
- Drive adoption, retention, and reduce churn by providing fast, knowledgeable guidance
- Handle customer escalations and coordinate with cross-functional teams to resolve issues
- Act as customer voice and provide internal feedback to maximize value and retention
- Run playbooks to drive adoption and satisfaction and track KPI results
- Document processes to support the team efficiently and at scale
- Tasks Bachelor's degree 1+ year of experience in customer success, account management, sales or related role in a fast-growing Saa S company
- Fluent in English and professional fluency in German OR French (required)
- Strong communication skills with ability to explain complex concepts to diverse audiences
- Detail-oriented, organized, and capable of prioritizing in a fast-paced environment
- Data-driven approach to drive efficiency
- Highly driven and coachable with customer-focused attitude
- Account escalations and coordinate with cross-functional teams to resolve issues
- Act as customer voice and provide internal feedback to maximize value and retention
- Run playbooks to drive adoption and satisfaction and track KPI results
- Document processes to support the team efficiently and at scale
- Tasks Bachelor's degree 1+ year of experience in customer success, account management, sales or related role in a fast-growing Saa S company
- Fluent in English and professional fluency in German OR French (required)
- Strong communication skills with ability to explain complex concepts to diverse audiences
- Detail-oriented, organized, and capable of prioritizing in a fast-paced environment
- Data-driven approach to drive efficiency
- Highly driven and coachable with customer-focused attitude
- Key requirements
- #J-18808-Ljbffr
Account Management Associate employer: TripActions, Inc.
At Navan, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. As an Account Management Associate, you'll benefit from world-class training and clear pathways for career advancement, all while contributing to a team dedicated to delivering outstanding customer experiences. Join us to be part of a growth-focused environment where your contributions are valued and your professional development is a priority.
StudySmarter Expert Advice🤫
We think this is how you could land Account Management Associate
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TripActions, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TripActions, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Management Associate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TripActions, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at TripActions, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TripActions, Inc.!
How to prepare for a job interview at TripActions, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
