At a Glance
- Tasks: Drive growth for Trip.com's Attractions & Tours in key European markets.
- Company: Join Trip.com Group, a leading global travel service provider.
- Benefits: Flexible working arrangements, career growth opportunities, and a supportive team culture.
- Other info: Dynamic environment with opportunities for international collaboration and innovation.
- Why this job: Make a real impact in the travel industry while developing your skills.
- Qualifications: 4+ years in commercial operations or digital marketing; strong analytical skills required.
The predicted salary is between 56700 - 69300 £ per year.
- Marketplace Growth Manager - Attractions & Tours(MJ )
- Regular London Vacations Business development
- Update
Job Description
About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip. com Group is a leading global travel service provider comprising of Trip. com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip. com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have six Customer Service Centres for Trip. com , established in Japan, Korea, the UK, Thailand, Malaysia, and the Philippines, providing 24/7 customer service in 35 different languages.
We have more than 30,000 employees scattered across 50 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspires to deliver the perfect trip at the best price for every traveller.
We are looking for a commercially driven and strategic Marketplace Growth Manager to own the business performance of Trip. com's Attractions & Tours business across key ANT Europe Locales, particularly GB, Italy, Spain, and France.
This role goes beyond campaign execution.
As the business owner of your assigned ANT Europe Locales, you will translate business objectives into actionable operating plans, drive execution across Operation, BD, IBU (International Marketing), and cross-business-line teams, and continuously optimize site performance to achieve sustainable revenue growth.
The ideal candidate combines strong commercial acumen, analytical thinking, and stakeholder management skills, with the ability to independently drive complex initiatives across Operation, Product, Train, Hotel, and Flight teams in a fast-paced international environment.
In this Role, you’ll get to
- Own commercial performance across key European markets, particularly the UK, Italy, Spain and France, with accountability for GMV, traffic, conversion and margin.
- Build alignment and influence priorities across Business Development, Marketing, Product, Operations and other Trip. com teams, securing the cross-functional support needed to achieve commercial goals.
- Translate regional objectives into focused market plans with clear priorities and measurable outcomes.
- Use customer, competitor and performance insights to identify growth opportunities and operational bottlenecks.
- Lead seasonal promotions, major sales moments and Attractions & Tours campaigns across the Trip. com app and website.
- Coordinate on-site merchandising, search visibility, push notifications, email and other marketing channels.
- Manage campaigns end to end, from commercial planning and product readiness through to launch, analysis and optimisation.
- Partner with Business Development teams to define sourcing priorities based on customer demand, market trends and commercial potential.
- Improve product assortment, pricing, availability and merchandising across priority destinations.
- Identify supply and inventory gaps that could limit customer choice or commercial growth.
- Develop opportunities to cross-sell Attractions & Tours to customers booking flights, hotels and rail.
- Align Business Development, Marketing, Operations and other Trip. com teams around shared commercial priorities.
- Establish clear plans, timelines, ownership and success measures for cross-functional initiatives.
- Monitor performance through dashboards and regular business reviews, translating data to practical recommendations.
- Track competitor activity, customer behaviour and market trends to identify new growth opportunities.
- Continuously improve operating processes and remove barriers to effective execution.
What you'll Need to Succeed
- 4+ years of experience in commercial operations, marketplace operations, category management, e-commerce, growth, revenue management or digital marketing.
- Experience owning commercial KPIs such as GMV, revenue, conversion, traffic or margin.
- Bachelor's degree in Business, Marketing, Economics, Data Analytics, or a related field.
- Strong analytical skills and the ability to turn data into clear commercial actions.
- Experience delivering multi-market campaigns or initiatives across several functions.
- Good understanding of e-commerce merchandising, pricing, customer journeys and digital marketing channels.
- Strong project management, prioritisation and stakeholder influencing skills.
- Comfortable working independently in a fast-paced, international environment.
- Experience within an OTA, tours and activities marketplace, attraction, ticketing platform or consumer marketplace would be beneficial.
- Experience with CMS, merchandising, campaign management or analytics tools would be an advantage.
- Fluent English; French, Spanish, Italian or German would be advantageous.
- Why Trip. com Group
As a world leading company in travel industry, we provide a platform for our talent to unleash their power, make a global impact, and achieve a successful career.
As an international team, we're dedicated to create a space where open communication and mutual respect is encouraged.
At Trip. com Group, we are here to support you in and out of the workplace, enabling you to explore and embrace more possibilities and pursue a dream life.
What's more?
- A fast-growing environment that offers strong potential for career growth and encourages bold ideas.
- We focus on cutting-edge technology to provide some of the best platforms and resources for you to do your best work.
- We encourage internal talent movement and provide global opportunities across functions, business units or regions for you to accelerate your career advancement.
- Thrive in a talented, supportive team with genuine, rigorous, and focused individuals who can inspire you from day one.
- Enjoy flexible working arrangement and various engagements outside of work that make your life at Trip. com Group Fulfilling.
- #J-18808-Ljbffr
Marketplace Growth Manager - Attractions & Tours(MJ003785) in London employer: Trip
At TRIP, we pride ourselves on being an excellent employer that fosters a dynamic and inclusive work culture. Our London-based team enjoys the benefits of hybrid working, opportunities for professional growth, and mentorship from seasoned professionals in the FMCG sector. Join us to make a meaningful impact while advancing your career in a supportive environment that values innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Marketplace Growth Manager - Attractions & Tours(MJ003785) in London
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Trip who are looking for fresh talent for roles like Marketplace Growth Manager - Attractions & Tours(MJ003785).
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Trip and give you a leg up for your Marketplace Growth Manager - Attractions & Tours(MJ003785) application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Marketplace Growth Manager - Attractions & Tours(MJ003785) openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Marketplace Growth Manager - Attractions & Tours(MJ003785) in London
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Marketplace Growth Manager - Attractions & Tours(MJ003785) role at Trip.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Marketplace Growth Manager - Attractions & Tours(MJ003785) position at Trip.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Trip.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Trip's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Marketplace Growth Manager - Attractions & Tours(MJ003785).
How to prepare for a job interview at Trip
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Trip.
