At a Glance
- Tasks: Drive growth for Activities & Day Tours in the UK and Nordic region.
- Company: Join Trip.com Group, a leading global travel service provider.
- Benefits: Flexible working arrangements, career growth opportunities, and a supportive team culture.
- Other info: Dynamic environment with opportunities for international collaboration and innovation.
- Why this job: Make a real impact in the travel industry while building valuable relationships.
- Qualifications: 3+ years in B2B sales or business development in tourism or related sectors.
The predicted salary is between 63000 - 77000 £ per year.
- Business Development Manager, Activities & Day Tours (UK & Nordic Region)(MJ003893)
- Regular London Vacations Business development
Job Description
About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip. com Group is a leading global travel service provider comprising of Trip. com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip. com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have six Customer Service Centres for Trip. com , established in Japan, Korea, the UK, Thailand, Malaysia, and the Philippines, providing 24/7 customer service in 35 different languages.
We have more than 30,000 employees scattered across 50 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspires to deliver the perfect trip at the best price for every traveller.
Build and grow Trip. com's Activities & Day Tours business across the UK and Nordic region.
The role owns supplier acquisition, contracting, onboarding, account growth, and renewal across local experiences, city tours, day trips, sightseeing, transfers, food and beverage experiences, cruises, and outdoor activities, securing differentiated products, competitive pricing, reliable availability, and strong content that generate incremental GMV and improve the traveler experience
Why This Role
- Own the growth of Activities & Day Tours across the UK and Nordic region, covering mature city destinations and high-value nature-led experiences.
- Build senior relationships across the regional experiences ecosystem, from tour operators and DMCs to sightseeing, transport, cruise, food and beverage, and outdoor-activity providers.
- Drive measurable results across supplier acquisition, product activation, competitive supply, incremental GMV, and strategic account development.
In this Role, you’ll
- Market Strategy and Supplier Acquisition
- Develop market and category plans for the UK and Nordic countries using sales data, customer demand, market trends, and competitor activity; build a qualified pipeline across priority destinations and product categories.
- Source, sign, and activate high-potential tour operators, DMCs, local experience providers, sightseeing companies, transport and cruise operators, and other activities suppliers.
- Lead commercial proposals and contract negotiations covering commissions, net rates, pricing, inventory, capacity, cut-off times, cancellation terms, content, marketing support, and renewals.
- Key Account Growth and Product Competitiveness
- Own strategic supplier relationships through regular reporting, senior stakeholder engagement, joint business reviews, performance plans, and disciplined renewal management.
- Improve product coverage, exclusivity, price competitiveness, inventory availability, content quality, booking conditions, conversion, and distribution performance across priority accounts.
- Develop joint business and marketing plans with key suppliers, including promotions, merchandising, seasonal campaigns, and destination-led growth initiatives.
- Onboarding and Operational Excellence
- Coordinate Operations, Product, Technology, Finance, Legal, and Marketing to deliver efficient contracting, connectivity, content setup, product onboarding, testing, and launch readiness.
- Resolve booking and service issues quickly, maintain supplier health and service standards, and ensure reliable fulfillment and a strong traveler experience after launch.
- Commercial Projects and Destination Development
- Identify and execute scalable commercial projects, including exclusive product launches, seasonal programs, bundles, and new distribution opportunities.
- Build relationships with tourism boards, DMCs, booking systems, industry associations, and other ecosystem partners; translate regional market insights into new supply and market-share opportunities.
What you'll Need to Succeed
- At least 3 years of B2B sales, business development, key account management, or strategic partnership experience in tours and activities, OTAs, travel technology, tourism, or a related sector.
- Proven success acquiring and growing tour-operator, DMC, activity-provider, or travel-supplier partnerships through complex commercial and contract cycles.
- Full professional proficiency in English, with strong written, presentation, and senior stakeholder communication skills.
- Strong commercial judgment and negotiation skills, with the ability to manage GMV, pricing, inventory, conversion, account plans, and supplier economics using data.
- Highly organized, resilient, and hands-on; comfortable owning both new business development and long-term account growth across multiple markets in a fast-paced, multicultural environment.
- Able to travel frequently across the UK and Nordic countries for supplier meetings, trade events, onboarding, product reviews, and issue resolution.
- Nice to Have
- Existing relationships with leading UK or Nordic tour operators, DMCs, local experience providers, sightseeing companies, tourism boards, or booking-system partners.
- Experience across multiple product categories, including day tours, city sightseeing, food and beverage experiences, transfers, cruises, outdoor activities, and cultural experiences.
- Familiarity with booking-system connectivity, channel management, API integrations, product onboarding, and OTA distribution operations.
- Professional proficiency in a Nordic language and experience scaling a successful activities or destination playbook across multiple European markets.
- Why Trip. com Group
As a world leading company in travel industry, we provide a platform for our talent to unleash their power, make a global impact, and achieve a successful career.
As an international team, we're dedicated to create a space where open communication and mutual respect is encouraged.
At Trip. com Group, we are here to support you in and out of the workplace, enabling you to explore and embrace more possibilities and pursue a dream life.
What’s more?
- A fast-growing enviroment that offers strong potential for career growth and encourages bold ideas.
- We focus on cutting-edge technology to provide some of the best platforms and resources for you to do your best work.
- We encourage internal talent movement and provide global opportunities across functions, business units or regions for you to accelerate your career advancement.
- Thrive in a talented, supportive team with genuine, rigorous, and focused individuals who can inspire you from day one.
- Enjoy flexible working arrangement and various engagements outside of work that make your life at Trip. com Group Fulfilling.
- #J-18808-Ljbffr
Business Development Manager, Activities & Day Tours (UK & Nordic Region)(MJ003893) employer: Trip
At TRIP, we pride ourselves on being an excellent employer that fosters a dynamic and inclusive work culture. Our London-based team enjoys the benefits of hybrid working, opportunities for professional growth, and mentorship from seasoned professionals in the FMCG sector. Join us to make a meaningful impact while advancing your career in a supportive environment that values innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Business Development Manager, Activities & Day Tours (UK & Nordic Region)(MJ003893)
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Trip who are looking for fresh talent for roles like Business Development Manager, Activities & Day Tours (UK & Nordic Region)(MJ003893).
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Trip and give you a leg up for your Business Development Manager, Activities & Day Tours (UK & Nordic Region)(MJ003893) application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Business Development Manager, Activities & Day Tours (UK & Nordic Region)(MJ003893) openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Business Development Manager, Activities & Day Tours (UK & Nordic Region)(MJ003893)
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Business Development Manager, Activities & Day Tours (UK & Nordic Region)(MJ003893) role at Trip.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Business Development Manager, Activities & Day Tours (UK & Nordic Region)(MJ003893) position at Trip.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Trip.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Trip's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Business Development Manager, Activities & Day Tours (UK & Nordic Region)(MJ003893).
How to prepare for a job interview at Trip
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Trip.
