At a Glance
- Tasks: Support daily office operations and manage supplies for a busy Edinburgh office.
- Company: Join Trip.com Group, a leading global travel service provider with a vibrant culture.
- Benefits: Flexible work arrangements, career growth opportunities, and fun team events.
- Other info: Embrace an inclusive culture and enjoy a supportive work environment.
- Why this job: Be part of a dynamic team making a global impact in the travel industry.
- Qualifications: 2+ years in admin or customer service, strong organisational skills, and Microsoft 365 proficiency.
The predicted salary is between 30000 - 40000 £ per year.
- Regular Edinburgh Functional Departments Admin
- Update
Job Description
About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip. com Group is a leading global travel service provider comprising of Trip. com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip. com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip. com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
We are looking for a proactive and organised Workplace (Office) Coordinator to support the Office Administration Team with the day-to-day running of our busy Edinburgh office.
The successful candidate will help ensure the office operates efficiently by managing stock, processing invoices, handling mail and deliveries, and providing administrative support across the business.
Please note, that this role follows a full‑time office based working model (5 days per week on‑site).
In this Role, you’ll get to
- Support the Facilities Coordinator with the day‑to‑day operation of the office.
- Act as a first point of contact for staff queries and assist with resolving day‑to‑day office‑related issues.
- Order and maintain stock levels of office supplies, stationery, kitchen supplies, and other business requirements.
- Conduct regular stock checks and ensure supplies are replenished in a timely manner.
- Process invoices and maintain accurate records in line with company procedures.
- Liaise with suppliers regarding orders, deliveries, and invoice queries.
- Receive, sort, distribute, and send incoming and outgoing mail and parcels.
- Welcome visitors to the office and provide office inductions where required.
- Maintain accurate records and ensure administrative documentation is completed in accordance with company procedures.
- Support company events, meetings, and other office activities as needed.
- Undertake other ad‑hoc administrative duties as requested by the H&S and Facilities Manager.
What you’ll Need to Succeed
- 2+ years experience in an administrative, office support or customer service role.
- Experience processing invoices and tracking office expenditure.
- Confidence using Microsoft 365 and modern workplace management systems.
- Excellent verbal and written communication skills.
- Professional and friendly approach when dealing with colleagues, visitors, and suppliers.
- Strong organisational skills with excellent attention to detail.
- Ability to manage multiple tasks and prioritise workload effectively.
- Good numerical skills and confidence handling invoices and records.
- Ability to work independently and as part of a team.
- Experience using invoice processing systems.
- Experience managing stock control in an office environment.
- Experience working in a busy office environment.
- Proactive and able to anticipate business needs.
- Strong sense of ownership and accountability.
- Takes pride in maintaining a safe, welcoming, and well‑presented workplace.
- Why Trip. com Group
We offer a stage to unleash your full potential and drive global impact.
As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace.
Everyone is on a trip, whether it's a career trip or a life trip.
At Trip. com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
- Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
- Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
- We encourage flexible work arrangement
- Have fun with company-sponsored greetings and activities at holidays, birthdays, and colourful team events.
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Workplace Coordinator(MJ003701) employer: Trip.com
Trip.com Group is an exceptional employer that fosters a vibrant and inclusive work culture in the heart of Edinburgh. With a commitment to employee growth, we offer abundant career opportunities, flexible work arrangements, and a supportive environment where your contributions are valued. Join us to be part of a global team that celebrates success and encourages personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Coordinator(MJ003701)
✨Get Involved in Local Travel Events
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Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
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✨Don’t Shy Away from Cold Emails
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We think you need these skills to ace Workplace Coordinator(MJ003701)
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Workplace Coordinator(MJ003701) role at Trip.com.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Workplace Coordinator(MJ003701) position at Trip.com.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Trip.com.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Trip.com's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Workplace Coordinator(MJ003701).
How to prepare for a job interview at Trip.com
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Trip.com.
