At a Glance
- Tasks: Help travellers with bookings and queries while providing exceptional service via phone, chat, and email.
- Company: Join Trip.com, a global leader in travel support with a diverse team.
- Benefits: Enjoy 33 days annual leave, health cash back, and monthly bonuses.
- Other info: Hybrid working options, continuous learning, and fun team events await you!
- Why this job: Make a real difference in travel experiences while developing your career.
- Qualifications: Fluency in English and Turkish, plus customer service experience preferred.
The predicted salary is between 26800 - 26800 £ per year.
The Role
As a Customer Service Advisor, you'll be the voice of Trip. com – helping travelers with everything from hotel bookings to flight queries while delivering exceptional service across phone, chat, and email.
- Why You'll Love Working Here
- 33 days annual leave (including bank holidays)
- 3 extra days for parents/guardians, plus long service leave after 10+ years
- $600 USD in Trip Coins annually
- Monthly bonuses & $450 USD refer‑a‑friend scheme
- Health cash back plan for dental, optical, physiotherapy, massages, and more
- Employee Assistance Program, wellbeing support, and enhanced sick pay
- Enhanced family policies: maternity, paternity, and adoption
- Life insurance worth 4x your annual salary
- Hybrid working options (based on performance)
- Free on‑site gym or discounted memberships at Nuffield Health & Pure Gym
- Continuous learning & genuine career development opportunities
- Birthday & service anniversary celebrations with gift cards and cake
- Regular team events, social activities, and recognition programmes
- Fun team days with seasonal and cultural celebrations, work anniversaries, games, prizes, awards, free lunches and sweet treats!
- Core Role Info
- Location: 1 Lochrin Square, Edinburgh – this is not a remote role.
- Hours: Full time, 37.5 hours a week
- Hybrid: 3 days in office, 2 days from home
- Language: Spoken and written fluency in English and Turkish required
- Right to work in the UK without sponsorship required (now or in the future)
About Us
Since 2014, Trip. com’s Customer Support Centre has expanded to include 15 global support centres worldwide, empowering over 30,000 employees in 30 countries.
We provide 24/7 support in more than 20 languages across 13 product lines.
Responsibilities
- Provide outstanding customer service with empathy and professionalism via phone, chat, and email in English and Turkish.
- Take ownership of customer concerns, resolving travel‑related issues end‑to‑end.
- Communicate clearly and confidently across multiple channels.
- Collaborate within a supportive team to achieve KPIs and service targets.
- Share ideas to improve customer experience and internal processes.
- Represent Trip. com culture in every interaction.
Qualifications
- Previous customer service experience, ideally in a contact centre environment.
- Fluency in English and Turkish (written and verbal).
- Strong communication and problem‑solving skills, with resilience under pressure.
- Ability to handle multiple web chats with fast, accurate typing.
- Confident working towards and achieving KPIs/Targets.
- Motivated, adaptable, eager to learn and grow.
- Comfortable navigating systems and CRM tools to resolve queries efficiently in a fast‑paced environment.
- Travel & Tourism industry experience desirable but not essential.
- Culture
At Trip. com, we have a truly global and multicultural workforce with team members from over 30 countries.
We foster a workplace where everyone feels valued, supported, and inspired to grow.
We commit to internal progression and promotion so that senior leaders often started in these roles.
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Turkish Speaking Customer Service Representative employer: Trip.com
Trip.com is an exceptional employer that prioritises employee well-being and growth, offering a vibrant work culture in Edinburgh. With generous benefits such as 33 days of annual leave, performance bonuses, and a commitment to continuous learning, employees are empowered to thrive in their roles. The multicultural environment fosters collaboration and support, making it an ideal place for those looking to make a meaningful impact in the travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Turkish Speaking Customer Service Representative
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Trip.com. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Trip.com before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Turkish Speaking Customer Service Representative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Trip.com:Your cover letter is your chance to shine! Tell us why you want to work at Trip.com specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Trip.com!
How to prepare for a job interview at Trip.com
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
