At a Glance
- Tasks: Help travellers with bookings and queries while providing exceptional service via phone, chat, and email.
- Company: Join Trip.com, a global leader in travel support with a diverse team.
- Benefits: Enjoy 33 days annual leave, health cash back, and monthly bonuses.
- Other info: Hybrid working options, continuous learning, and fun team events await you!
- Why this job: Make a real difference in travel experiences while developing your career.
- Qualifications: Fluency in English and Turkish, plus customer service experience preferred.
The predicted salary is between 26800 - 26800 £ per year.
The Role
As a Customer Service Advisor, you'll be the voice of Trip. com – helping travelers with everything from hotel bookings to flight queries while delivering exceptional service across phone, chat, and email.
- Why You'll Love Working Here
- 33 days annual leave (including bank holidays)
- 3 extra days for parents/guardians, plus long service leave after 10+ years
- $600 USD in Trip Coins annually
- Monthly bonuses & $450 USD refer‑a‑friend scheme
- Health cash back plan for dental, optical, physiotherapy, massages, and more
- Employee Assistance Program, wellbeing support, and enhanced sick pay
- Enhanced family policies: maternity, paternity, and adoption
- Life insurance worth 4x your annual salary
- Hybrid working options (based on performance)
- Free on‑site gym or discounted memberships at Nuffield Health & Pure Gym
- Continuous learning & genuine career development opportunities
- Birthday & service anniversary celebrations with gift cards and cake
- Regular team events, social activities, and recognition programmes
- Fun team days with seasonal and cultural celebrations, work anniversaries, games, prizes, awards, free lunches and sweet treats!
- Core Role Info
- Location: 1 Lochrin Square, Edinburgh – this is not a remote role.
- Hours: Full time, 37.5 hours a week
- Hybrid: 3 days in office, 2 days from home
- Language: Spoken and written fluency in English and Turkish required
- Right to work in the UK without sponsorship required (now or in the future)
About Us
Since 2014, Trip. com’s Customer Support Centre has expanded to include 15 global support centres worldwide, empowering over 30,000 employees in 30 countries.
We provide 24/7 support in more than 20 languages across 13 product lines.
Responsibilities
- Provide outstanding customer service with empathy and professionalism via phone, chat, and email in English and Turkish.
- Take ownership of customer concerns, resolving travel‑related issues end‑to‑end.
- Communicate clearly and confidently across multiple channels.
- Collaborate within a supportive team to achieve KPIs and service targets.
- Share ideas to improve customer experience and internal processes.
- Represent Trip. com culture in every interaction.
Qualifications
- Previous customer service experience, ideally in a contact centre environment.
- Fluency in English and Turkish (written and verbal).
- Strong communication and problem‑solving skills, with resilience under pressure.
- Ability to handle multiple web chats with fast, accurate typing.
- Confident working towards and achieving KPIs/Targets.
- Motivated, adaptable, eager to learn and grow.
- Comfortable navigating systems and CRM tools to resolve queries efficiently in a fast‑paced environment.
- Travel & Tourism industry experience desirable but not essential.
- Culture
At Trip. com, we have a truly global and multicultural workforce with team members from over 30 countries.
We foster a workplace where everyone feels valued, supported, and inspired to grow.
We commit to internal progression and promotion so that senior leaders often started in these roles.
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Turkish Speaking Customer Service Representative employer: Trip.com
Trip.com is an exceptional employer that prioritises employee well-being and growth, offering a vibrant work culture in Edinburgh. With generous benefits such as 33 days of annual leave, performance bonuses, and a commitment to continuous learning, employees are empowered to thrive in their roles. The multicultural environment fosters collaboration and support, making it an ideal place for those looking to make a meaningful impact in the travel industry.
