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- Tasks: Assist travellers with bookings and queries via phone, chat, and email.
- Company: Global travel company with a focus on customer service.
- Benefits: Annual leave, bonuses, and career development opportunities.
- Why this job: Join a vibrant team and help people explore the world.
- Qualifications: Fluent in English and Dutch with customer service experience.
- Other info: Exciting role in Edinburgh with great growth potential.
The predicted salary is between 30000 - 42000 £ per year.
A global travel company is hiring a Customer Service Advisor in Edinburgh to assist travellers with bookings and queries via phone, chat, and email.
The ideal candidate will have customer service experience, be fluent in English and Dutch, and possess strong communication skills.
You will solve travel-related issues and work with the team to meet service targets.
The position offers extensive benefits including annual leave, bonuses, and career development opportunities.
Travel Support Advisor (Dutch & English) – Edinburgh On-site employer: Trip.com
Contact Detail:
Trip.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Support Advisor (Dutch & English) – Edinburgh On-site
✨Tip Number 1
Make sure to brush up on your customer service skills before the interview. Think about past experiences where you’ve solved problems for customers and be ready to share those stories. We want to hear how you can bring that experience to the Travel Support Advisor role!
✨Tip Number 2
Practice your language skills! Since this role requires fluency in both Dutch and English, try having mock conversations or role-plays with friends. This will help you feel more confident when communicating with travellers.
✨Tip Number 3
Research the company and its services. Knowing what they offer and their values will not only impress during the interview but also help you tailor your answers to show you’re a great fit. We love candidates who are genuinely interested in what we do!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our team at the global travel company.
We think you need these skills to ace Travel Support Advisor (Dutch & English) – Edinburgh On-site
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone fluent in both English and Dutch, make sure to highlight your language proficiency in your application. Use examples that showcase your ability to communicate effectively in both languages.
Customer Service Experience is Key: We want to see your customer service experience shine through! Share specific examples of how you've helped customers in the past, especially in travel or related fields. This will show us you're ready to tackle any queries that come your way.
Tailor Your Application: Don't just send a generic application! Take the time to tailor your CV and cover letter to the role. Mention why you're excited about working with us and how your skills align with the job description. It’ll make you stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Trip.com
✨Brush Up on Your Language Skills
Since the role requires fluency in both Dutch and English, make sure you’re comfortable switching between the two languages. Practise common customer service phrases and travel-related vocabulary to show your linguistic prowess during the interview.
✨Know the Company Inside Out
Research the global travel company thoroughly. Understand their services, values, and recent news. This will not only help you answer questions more effectively but also demonstrate your genuine interest in the role and the company.
✨Prepare for Common Customer Scenarios
Think about typical travel-related issues customers might face and how you would resolve them. Be ready to share examples from your past experience where you successfully handled similar situations, showcasing your problem-solving skills.
✨Showcase Your Team Spirit
This position involves working with a team to meet service targets, so be prepared to discuss how you collaborate with others. Share specific examples of teamwork from your previous roles to highlight your ability to contribute positively to a group dynamic.