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For Companies At a Glance
- Tasks: Drive innovation in content operations and enhance user experience for our EU audiences.
- Company: Join Trip.com Group, a leading global travel service provider with a passion for exceptional travel experiences.
- Benefits: Enjoy flexible work arrangements, career growth opportunities, and fun company-sponsored events.
- Why this job: Be part of an inclusive culture that values your contributions and supports your career journey.
- Qualifications: Experience in user research, strong problem-solving skills, and ability to engage diverse teams.
- Other info: Internal transfers and global job rotation programs are encouraged for career advancement.
The predicted salary is between 43200 - 72000 £ per year.
About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services. We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
We are looking for a Content Quality Manager with a passion for travel to join our team at Trip.com. In this role, you’ll play a pivotal part in shaping and maintaining the quality of our tourism content while enhancing the overall user experience for our EU audiences and customers.
In this Role, you’ll get to:
- Work closely with product and R&D teams to drive innovation in content operations.
- Stay ahead of global travel trends and user behaviour to inform content strategies, enhance user engagement, and improve operational efficiency through market-driven insights.
- Collaborate with cross-functional teams to align content strategies across user needs and business goals.
- Lead the design and refinement of user experience standards, establishing performance metrics to continuously evaluate and enhance quality.
- Develop and implement robust quality assurance frameworks to ensure content consistency and relevance while driving continuous improvement through user driven insights.
- Oversee the strategic direction of content quality management, ensuring accuracy, freshness, and comprehensiveness across all travel content channels.
What you’ll Need to Succeed:
- Solid experience in the field of user research, mastering various research approaches such as surveys, competitor analysis, usability test, in-depth interview, focus group, AB test, etc., and being able to identify the right method for different research purposes.
- Adept at navigating multicultural environments and addressing the needs of an international audience; additional language capabilities are highly valued.
- Skilled in fostering teamwork across diverse groups to align goals and drive innovation.
- Exceptional leadership, communication, and cross-functional collaboration abilities, with a history of engaging senior stakeholders to deliver impactful initiatives.
- Strong problem-solving skills, with a focus on developing user-centric and scalable solutions to complex challenges.
- Proven track record in designing and managing quality management systems, utilising data analysis and process optimisation to drive results.
- Expertise in travel products, market trends, and user behaviour, with the ability to strategise effectively at a high level.
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it’s a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made. What’s more? Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions. Internal transfer is encouraged, and global job rotation program enables you to pursue a global career path and make global impact. We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise. We encourage flexible work arrangements. Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
Contact Detail:
Trip.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Operation Specialist (User Research)
✨Tip Number 1
Familiarise yourself with the latest trends in user research and travel content. Being knowledgeable about current market dynamics will help you engage in meaningful conversations during interviews and demonstrate your passion for the industry.
✨Tip Number 2
Network with professionals in the travel and user research sectors. Attend relevant events or webinars to connect with potential colleagues and learn more about the company culture at Trip.com Group, which can give you an edge in your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led cross-functional teams or projects in the past. Highlighting your leadership skills and ability to collaborate effectively will resonate well with the hiring team.
✨Tip Number 4
Research Trip.com Group's values and mission. Understanding their commitment to providing exceptional travel experiences will allow you to align your answers with their goals, showcasing that you're not just a fit for the role but also for the company culture.
We think you need these skills to ace Senior Product Operation Specialist (User Research)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Senior Product Operation Specialist position. Understand the key responsibilities and required skills, especially in user research and content quality management.
Tailor Your CV: Customise your CV to highlight relevant experience in user research and content operations. Use specific examples that demonstrate your skills in leading teams, conducting various research methods, and managing quality assurance frameworks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and your understanding of the role. Mention how your background aligns with Trip.com Group's goals and how you can contribute to enhancing user experience and content quality.
Highlight Multicultural Experience: If you have experience working in multicultural environments or possess additional language skills, be sure to emphasise this in your application. This is particularly valuable for a role that addresses the needs of an international audience.
How to prepare for a job interview at Trip.com
✨Research the Company
Before your interview, take some time to learn about Trip.com Group, its values, and its services. Understanding their mission and recent developments will help you tailor your responses and show genuine interest in the role.
✨Showcase Your User Research Skills
Be prepared to discuss your experience with various user research methods. Highlight specific projects where you've successfully applied these techniques, and be ready to explain how they can benefit Trip.com Group's content strategies.
✨Demonstrate Cross-Functional Collaboration
Since the role involves working with diverse teams, share examples of how you've effectively collaborated across different departments. Emphasise your communication skills and ability to align goals with stakeholders.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of complex challenges you've faced in previous roles and how you approached them. Be ready to discuss user-centric solutions and the impact they had on your projects.
