At a Glance
- Tasks: Lead and optimise marketing campaigns for a global travel service provider.
- Company: Join Trip.com Group, a leading name in the travel industry.
- Benefits: Flexible working, career growth opportunities, and a supportive team environment.
- Other info: Dynamic international team with a focus on technology and operational excellence.
- Why this job: Shape impactful campaigns and drive innovation in a fast-paced setting.
- Qualifications: Experience in campaign operations and strong stakeholder management skills.
The predicted salary is between 40000 - 50000 £ per year.
- Senior Campaigns Operations Manager(MJ003777)
- Regular London International Business Marketing
Job Description
About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip. com Group is a leading global travel service provider comprising of Trip. com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip. com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have six Customer Service Centres for Trip. com , established in Japan, Korea, the UK, Thailand, Malaysia, and the Philippines, providing 24/7 customer service in 35 different languages.
We have more than 30,000 employees scattered across 50 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspires to deliver the perfect trip at the best price for every traveller.
The UK Campaign Operations team is responsible for ensuring marketing campaigns are prioritised, planned and delivered to maximise commercial impact across Flights, Hotels and Trains.
Working closely with the Country Head and cross-functional teams, the function combines commercial thinking, operational excellence and continuous improvement to deliver high-quality campaigns at speed and scale.
The team consists of a UK based Campaign Specialist and a Campaign Operations Contractor based in Shanghai, providing both local market expertise and scalable execution capability.
The Senior Campaign Operations Manager leads this function, ensuring campaigns are commercially aligned, operationally efficient and capable of responding quickly to changing market conditions.
In this Role, you’ll get to
- Lead the Campaign Operations function for one of Trip. com's most important international markets.
- Partner directly with the Country Head to shape campaign strategy, priorities and budget allocation.
- Build, coach and develop a high-performing international team across the UK and Shanghai.
- Present GB campaign performance during regular business reviews as well as defining optimisation.
- Influence stakeholders across Product, CRM, Social, Strategic Operations and HQ teams to deliver commercially impactful campaigns.
- Challenge campaign priorities, processes and ways of working to maximise customer value and operational efficiency.
- Drive operational excellence through AI adoption, automation and continuous process improvement.
- Lead rapid campaign activation in response to market opportunities, customer demand and competitor activity.
- Shape the future operating model for campaign delivery within one of Trip. com's fastest-growing international businesses.
What you'll Need to Succeed
- Significant experience in campaign operations, commercial marketing, growth operations or digital operations within a fast-paced e-commerce, technology or consumer business.
- Experience working within international or matrix organisations, collaborating effectively across multiple markets, cultures and time zones.
- Strong commercial judgement, with the confidence to challenge priorities and influence decisions based on customer demand, market insight and business objectives.
- Experience managing campaign planning, prioritisation, budgets and cross-functional delivery.
- Excellent stakeholder management skills, with the ability to influence senior leaders and build strong relationships across Product, Marketing and Commercial teams.
- A passion for operational excellence, with experience improving processes, embedding AI tools and driving automation at scale.
- Excellent organisational, communication and project management skills, with the ability to thrive in a fast-paced environment.
- Experience working with teams based in China or in multiple timezones would be advantageous.
- Why Trip. com Group
As a world leading company in travel industry, we provide a platform for our talent to unleash their power, make a global impact, and achieve a successful career.
As an international team, we're dedicated to create a space where open communication and mutual respect is encouraged.
At Trip. com Group, we are here to support you in and out of the workplace, enabling you to explore and embrace more possibilities and pursue a dream life.
What’s more?
- A fast-growing enviroment that offers strong potential for career growth and encourages bold ideas.
- We focus on cutting-edge technology to provide some of the best platforms and resources for you to do your best work.
- We encourage internal talent movement and provide global opportunities across functions, business units or regions for you to accelerate your career advancement.
- Thrive in a talented, supportive team with genuine, rigorous, and focused individuals who can inspire you from day one.
- Enjoy flexible working arrangement and various engagements outside of work that make your life at Trip. com Group Fulfilling.
- #J-18808-Ljbffr
Senior Campaigns Operations Manager(MJ003777) employer: Trip.com
Trip.com is an exceptional employer that prioritises employee well-being and growth, offering a vibrant work culture in Edinburgh. With generous benefits such as 33 days of annual leave, performance bonuses, and a commitment to continuous learning, employees are empowered to thrive in their roles. The multicultural environment fosters collaboration and support, making it an ideal place for those looking to make a meaningful impact in the travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Campaigns Operations Manager(MJ003777)
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Trip.com and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Trip.com are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Trip.com on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Trip.com. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Senior Campaigns Operations Manager(MJ003777)
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Trip.com. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Trip.com:Show us that you’ve done your homework! In your application, briefly mention what you admire about Trip.com’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Trip.com
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Trip.com will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Trip.com, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
