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For Companies At a Glance
- Tasks: Schedule and optimise agent availability while analysing performance metrics.
- Company: Leading travel service provider with a supportive work culture.
- Benefits: 33 days annual leave, hybrid work options, and attractive perks.
- Why this job: Join a dynamic team and make a real impact in workforce management.
- Qualifications: At least a year of experience in workforce management and Excel proficiency.
- Other info: Great opportunity for career growth in a vibrant environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading travel service provider is seeking a Real-time Workforce Management Specialist for their Edinburgh office. This role involves scheduling and optimizing agent availability, forecasting workload, and analyzing performance metrics to ensure efficient operations.
The ideal candidate should have at least a year of experience in workforce management and be proficient in Excel.
Attractive benefits include:
- 33 days of annual leave
- Hybrid work options
- A supportive work culture
RWFM Real-Time Workforce Planner – Edinburgh employer: Trip.com
Contact Detail:
Trip.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RWFM Real-Time Workforce Planner – Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in workforce management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your Excel skills! During interviews, be ready to discuss how you've used Excel in past roles. Bring examples of how you’ve optimised schedules or analysed performance metrics to demonstrate your expertise.
✨Tip Number 3
Prepare for situational questions! Think about scenarios where you had to forecast workload or manage agent availability. Practising your responses will help you feel more confident and articulate during the interview.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining us. Plus, it’s a great way to stay updated on new opportunities and company news.
We think you need these skills to ace RWFM Real-Time Workforce Planner – Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in workforce management and your proficiency in Excel. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Real-time Workforce Planner role. Share specific examples of how you've optimised agent availability or improved performance metrics in the past.
Show Your Passion for Travel Services: Let us know why you’re excited about working in the travel service industry. A genuine interest in the field can set you apart from other candidates, so share your enthusiasm and any relevant experiences!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Trip.com
✨Know Your Numbers
Since the role involves analysing performance metrics, brush up on your data analysis skills. Be prepared to discuss how you've used Excel in previous roles to forecast workload or optimise schedules. Bring examples of reports or dashboards you've created.
✨Showcase Your Experience
With at least a year of experience required, make sure you highlight specific instances where you've successfully managed workforce planning. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your impact.
✨Understand the Company Culture
Research the travel service provider's values and work culture. Be ready to explain how your personal values align with theirs. This will show that you're not just a fit for the role, but also for the team.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team's current challenges or how they measure success in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.
