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For Companies At a Glance
- Tasks: Help travellers with hotel bookings and flight queries via phone, chat, and email.
- Company: Join a global leader in travel support with a diverse and multicultural team.
- Benefits: Enjoy 33 days annual leave, performance bonuses, and health cash back plans.
- Why this job: Make a real impact on travellers' journeys while developing your career.
- Qualifications: Fluent in English and Portuguese, with strong communication skills.
- Other info: Experience a fun workplace culture with regular team events and growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
About Us
Since 2014, Trip.com’s Customer Support Centre has expanded to include 15 global customer support centres worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travellers around the world. With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price.
The Role
As a Customer Service Advisor, you’ll be the voice of Trip.com - helping travellers with everything from hotel bookings to flight queries while delivering exceptional service across phone, chat, and email.
Hours: Rotating shifts, Full-time, 37.5 hours per week
What You’ll Do:
- Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across Portuguese and English lines.
- Take ownership of customer concerns, resolving travel-related issues end-to-end.
- Communicate clearly and confidently across multiple channels.
- Collaborate within a supportive team to achieve KPIs and service targets.
- Share ideas to improve customer experience and internal processes.
- Represent the Trip.com culture in every interaction.
What You’ll Bring
- Previous customer service experience, ideally in a contact centre environment.
- Fluent in English and Portuguese (written and verbal).
- Strong communication and problem-solving skills, with resilience under pressure.
- Ability to handle multiple web chats with fast, accurate typing.
- Confident working towards and achieving KPIs / Targets.
- Motivated, adaptable, with eagerness to learn and grow.
- Comfortable navigating multiple systems to resolve queries efficiently in a fast-paced environment.
- Travel & Tourism industry experience – desirable but not essential.
Why You’ll Love Working Here
- 33 days annual leave (including bank holidays).
- 3 extra days for parents/guardians, plus long service leave after 10+ years.
- $600 USD in Trip Coins annually to spend on your next adventure.
- Monthly performance bonuses & $450 USD refer-a-friend scheme.
- Health cash back plan for dental, optical, physiotherapy, massages & more.
- Employee Assistance Program, wellbeing support & enhanced sick pay.
- Enhanced family policies (maternity, paternity & adoption).
- Life insurance worth 4x your annual salary.
- Hybrid working options (based on performance).
- Free on-site gym and discounted memberships at Nuffield Health & PureGym.
- Continuous learning & genuine career development opportunities.
- Birthday & service anniversary celebrations with gift cards and cake.
- Regular team events, social activities, and recognition programmes.
- Fun team days with seasonal and cultural celebrations, work anniversaries, games, prizes, awards, free lunches and sweet treats!
Culture
At Trip.com, our culture is all about people, we’re a truly global and multicultural workforce with team members from over 30 countries. We strive to foster a workplace where everyone feels valued, supported, and inspired to grow. We enable you to unleash your full potential and make impact. With a real commitment to internal progression and promotion, your Trip.com journey could take you anywhere, many of our senior leaders started with us in this very role!
Portuguese speaking Customer Service Advisor - Hotel Outbound Team employer: Trip.com
Contact Detail:
Trip.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Portuguese speaking Customer Service Advisor - Hotel Outbound Team
✨Tip Number 1
Get to know the company culture! Before your interview, check out Trip.com’s social media and website to understand their values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers in both Portuguese and English, try role-playing common customer service scenarios with a friend. This will boost your confidence and help you think on your feet during the actual interview.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've handled difficult situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Portuguese speaking Customer Service Advisor - Hotel Outbound Team
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone fluent in both Portuguese and English, make sure to highlight your language skills right at the top of your application. Use clear examples of how you've used these languages in customer service roles to really stand out!
Tailor Your Experience: When you’re writing about your previous experience, focus on roles that involved customer service, especially in a contact centre. Share specific examples of how you’ve resolved issues or improved customer experiences – this will show us you’re the right fit for our team.
Keep It Professional Yet Friendly: Your application should reflect the friendly and professional vibe we value at Trip.com. Use a conversational tone but keep it polished. Remember, we want to see your personality shine through while still being professional!
Apply Through Our Website: We encourage you to apply directly through our website. This way, you’ll ensure your application gets to the right place and you can easily track your progress. Plus, it’s super straightforward – just follow the prompts!
How to prepare for a job interview at Trip.com
✨Know Your Stuff
Before the interview, make sure you understand Trip.com’s mission and values. Familiarise yourself with their services, especially in the hotel and travel sectors. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Language Skills
Since this role requires fluency in both Portuguese and English, be prepared to demonstrate your language skills during the interview. Practice answering common customer service scenarios in both languages to highlight your proficiency and adaptability.
✨Empathy is Key
As a Customer Service Advisor, you'll need to handle various customer concerns. Prepare examples from your past experience where you successfully resolved issues with empathy and professionalism. This will illustrate your ability to connect with customers and provide exceptional service.
✨Be Ready for Role-Playing
Expect some role-playing scenarios during the interview. This is a great opportunity to showcase your problem-solving skills and how you would handle real-life customer interactions. Stay calm, think on your feet, and remember to communicate clearly and confidently.
