At a Glance
- Tasks: Drive growth for Trip.com's Attractions & Tours in key European markets.
- Company: Join Trip.com Group, a leading global travel service provider.
- Benefits: Flexible working arrangements, career growth opportunities, and a supportive team environment.
- Other info: Dynamic international team with opportunities for personal and professional development.
- Why this job: Make a real impact in the travel industry while working with cutting-edge technology.
- Qualifications: 4+ years in commercial operations or e-commerce; strong analytical and project management skills.
The predicted salary is between 55000 - 65000 £ per year.
- Marketplace Growth Manager - Attractions & Tours(MJ003785)
- Regular London Vacations Business development
Job Description
About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip. com Group is a leading global travel service provider comprising of Trip. com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip. com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have six Customer Service Centres for Trip. com , established in Japan, Korea, the UK, Thailand, Malaysia, and the Philippines, providing 24/7 customer service in 35 different languages.
We have more than 30,000 employees scattered across 50 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspires to deliver the perfect trip at the best price for every traveller.
We are looking for a commercially driven and strategic Marketplace Growth Manager to own the business performance of Trip. com's Attractions & Tours business across key ANT Europe Locales, particularly GB, Italy, Spain, and France.
This role goes beyond campaign execution.
As the business owner of your assigned ANT Europe Locales, you will translate business objectives into actionable operating plans, drive execution across Operation, BD, IBU (International Marketing), and cross-business-line teams, and continuously optimize site performance to achieve sustainable revenue growth.
The ideal candidate combines strong commercial acumen, analytical thinking, and stakeholder management skills, with the ability to independently drive complex initiatives across Operation, Product, Train, Hotel, and Flight teams in a fast-paced international environment.
In this Role, you’ll get to
- Own commercial performance across key European markets, particularly the UK, Italy, Spain and France, with accountability for GMV, traffic, conversion and margin.
- Build alignment and influence priorities across Business Development, Marketing, Product, Operations and other Trip. com teams, securing the cross-functional support needed to achieve commercial goals.
- Translate regional objectives into focused market plans with clear priorities and measurable outcomes.
- Use customer, competitor and performance insights to identify growth opportunities and operational bottlenecks.
- Lead seasonal promotions, major sales moments and Attractions & Tours campaigns across the Trip. com app and website.
- Coordinate on-site merchandising, search visibility, push notifications, email and other marketing channels.
- Manage campaigns end to end, from commercial planning and product readiness through to launch, analysis and optimisation.
- Partner with Business Development teams to define sourcing priorities based on customer demand, market trends and commercial potential.
- Improve product assortment, pricing, availability and merchandising across priority destinations.
- Identify supply and inventory gaps that could limit customer choice or commercial growth.
- Develop opportunities to cross-sell Attractions & Tours to customers booking flights, hotels and rail.
- Align Business Development, Marketing, Operations and other Trip. com teams around shared commercial priorities.
- Establish clear plans, timelines, ownership and success measures for cross-functional initiatives.
- Monitor performance through dashboards and regular business reviews, translating data to practical recommendations.
- Track competitor activity, customer behaviour and market trends to identify new growth opportunities.
- Continuously improve operating processes and remove barriers to effective execution.
What you'll Need to Succeed
- 4+ years of experience in commercial operations, marketplace operations, category management, e-commerce, growth, revenue management or digital marketing.
- Experience owning commercial KPIs such as GMV, revenue, conversion, traffic or margin.
- Bachelor's degree in Business, Marketing, Economics, Data Analytics, or a related field.
- Strong analytical skills and the ability to turn data into clear commercial actions.
- Experience delivering multi-market campaigns or initiatives across several functions.
- Good understanding of e-commerce merchandising, pricing, customer journeys and digital marketing channels.
- Strong project management, prioritisation and stakeholder influencing skills.
- Comfortable working independently in a fast-paced, international environment.
- Experience within an OTA, tours and activities marketplace, attraction, ticketing platform or consumer marketplace would be beneficial.
- Experience with CMS, merchandising, campaign management or analytics tools would be an advantage.
- Fluent English; French, Spanish, Italian or German would be advantageous.
- Why Trip. com Group
As a world leading company in travel industry, we provide a platform for our talent to unleash their power, make a global impact, and achieve a successful career.
As an international team, we're dedicated to create a space where open communication and mutual respect is encouraged.
At Trip. com Group, we are here to support you in and out of the workplace, enabling you to explore and embrace more possibilities and pursue a dream life.
What's more?
- A fast-growing environment that offers strong potential for career growth and encourages bold ideas.
- We focus on cutting-edge technology to provide some of the best platforms and resources for you to do your best work.
- We encourage internal talent movement and provide global opportunities across functions, business units or regions for you to accelerate your career advancement.
- Thrive in a talented, supportive team with genuine, rigorous, and focused individuals who can inspire you from day one.
- Enjoy flexible working arrangement and various engagements outside of work that make your life at Trip. com Group Fulfilling.
- #J-18808-Ljbffr
Marketplace Growth Manager - Attractions & Tours(MJ003785) employer: Trip.com
Trip.com is an exceptional employer that prioritises employee well-being and growth, offering a vibrant work culture in Edinburgh. With generous benefits such as 33 days of annual leave, performance bonuses, and a commitment to continuous learning, employees are empowered to thrive in their roles. The multicultural environment fosters collaboration and support, making it an ideal place for those looking to make a meaningful impact in the travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Marketplace Growth Manager - Attractions & Tours(MJ003785)
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Trip.com are looking for when hiring for a Marketplace Growth Manager - Attractions & Tours(MJ003785).
✨Showcase Your Skills with an Online Portfolio
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✨Attend E-commerce Events and Conferences
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✨Utilise Company Resources
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We think you need these skills to ace Marketplace Growth Manager - Attractions & Tours(MJ003785)
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Trip.com, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Trip.com's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Trip.com. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Trip.com
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Trip.com uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Trip.com. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
