Market Executive (Business Development Support), Europe

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services. We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Introduction

This isn't a traditional account management role. It sits between Manager and Executive, with a clear path to Market Manager. You'll manage a small portfolio of Nordic partners, handle account management and pitching, and work closely with local and HQ based teams.

In this Role, you’ll get to:

• Support the team with the maintenance of relationships with local hotel partners, and coordinate with other departments involved in the assigned project.
• Train new hotels on how to use the extranet, manage rates and availability on site.
• Assist in the activation of hotels in consultation with Market Managers to manage the supplier accounts.
• Manage the whole back end of hotels’ extranet.
• Resolve all issues relating to accounting, allotment, notification, cancellations, etc.
• Participate in market and competition research.
• Ensure competitiveness of hotels within portfolio.
• Prepare business review reports as necessary.
• Co-ordinate the merchandising activities for hotel partners with special deals and promotions.
• Responsible for the timely and accurate delivery of content and photos for the new and existing hotels.
• Manage other ad-hoc administrative requests and operative tasks.

What you'll Need to Succeed:

• Detail-oriented and fast learning capability.
• If you have some experience in the Travel & Tourism Industry, that would be a real bonus for us, but the right attitude is more important.
• You should be fluent in written and spoken English.
• Able to work independently with minimal supervision.
• Dynamic, positive, proactive, and a great team player.
• Proficiency in Microsoft Word, Excel, Outlook, PowerPoint and Google Workspace.
• Legally authorized to work in London.
• Multitasking capability.
• Relevant experience in e-commerce, marketing support, hotel reservation and coordination, revenue/yield management would be an advantage.
• Energy, proactivity and enthusiasm with a real desire to grow and learn.

Why Trip.com Group

• We offer a stage to unleash your full potential and drive global impact.
• As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace.
• Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions.
• Internal transfer is encouraged, and global job rotation program enables you to pursue a global career path and make global impact.
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangements.
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.