At a Glance
- Tasks: Support hotel partners and coordinate projects while maintaining strong relationships.
- Company: Join Trip.com Group, a leading global travel service provider with a vibrant culture.
- Benefits: Flexible work arrangements, career growth opportunities, and fun team events.
- Other info: Embrace an inclusive culture and enjoy abundant career opportunities globally.
- Why this job: Make a real impact in the travel industry while developing your skills.
- Qualifications: 1-2 years in Travel & Tourism or E-commerce; detail-oriented and proactive.
The predicted salary is between 30000 - 40000 £ per year.
About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services. We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
Purpose of role
We are looking for a proactive team player with a passion for travel and strong organisational skills to join our London team, providing administrative support to hotel partners and the hotel supply network.
In this Role, you’ll get to:
- Support the team in maintaining relationships with local hotel partners and coordinate with other departments on assigned projects
- Ensure competitiveness of hotels within your portfolio
- Participate in market and competitor research
- Prepare business review reports as needed
- Help hotels resolve issues related to accounting, allotment, notifications, cancellations, etc.
- Coordinate merchandising activities for hotel partners, including special deals and promotions
- Ensure timely and accurate delivery of content and photos for new and existing hotels
- Manage other ad‑hoc administrative requests and operational tasks
Qualifications / Skills
Essential:
- Detail‑oriented with fast learning capability
- 1–2 years’ experience in Travel & Tourism or E‑commerce industry – ideally Account Management or Revenue Management
- Fluent in written and spoken English
- Able to work independently with minimal supervision
- Dynamic, positive, proactive, and a great team player
- Proficiency in Microsoft Word, Excel, Outlook, PowerPoint and Google Workspace
- Legally authorised to work in the UK
Qualifications / Skills Advantageous:
- Experience in e‑commerce, marketing support, hotel reservations and coordination, or revenue/yield management
- Energy, proactivity, and enthusiasm with a real desire to grow and learn
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip; you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
What’s more?
- Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
- Internal transfer is encouraged, and global job rotation program enables you to pursue a global career path and make global impact
- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
- We encourage flexible work arrangement
- Have fun with company-sponsored greetings and activities at holidays, birthdays, and colourful team events.
Market Executive, Europe(MJ002097) in London employer: Trip.com
Trip.com is an exceptional employer that prioritises employee well-being and growth, offering a vibrant work culture in Edinburgh. With generous benefits such as 33 days of annual leave, performance bonuses, and a commitment to continuous learning, employees are empowered to thrive in their roles. The multicultural environment fosters collaboration and support, making it an ideal place for those looking to make a meaningful impact in the travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Market Executive, Europe(MJ002097) in London
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Trip.com who are looking for fresh talent for roles like Market Executive, Europe(MJ002097).
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Trip.com and give you a leg up for your Market Executive, Europe(MJ002097) application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Market Executive, Europe(MJ002097) openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Market Executive, Europe(MJ002097) in London
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Market Executive, Europe(MJ002097) role at Trip.com.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Market Executive, Europe(MJ002097) position at Trip.com.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Trip.com.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Trip.com's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Market Executive, Europe(MJ002097).
How to prepare for a job interview at Trip.com
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Trip.com.
