At a Glance
- Tasks: Support hotel partners and manage relationships while gaining hands-on experience in business development.
- Company: Join Trip.com Group, a leading global travel service provider.
- Benefits: Flexible hours, valuable industry experience, and a supportive team environment.
- Other info: Dynamic internship with opportunities for growth and learning in a global setting.
- Why this job: Dive into the travel industry and make a real impact on customer experiences.
- Qualifications: Detail-oriented, proactive, and passionate about travel; experience in tourism is a plus.
The predicted salary is between 20000 - 30000 £ per year.
This Internship is ideal for final year students.
Duration: 6 months
Term time: 18.75 hrs/week
Holidays: 37.5 hrs/week
About Us
Trip.com Group Limited (NASDAQ: TCOM) is a leading one-stop travel service provider consisting of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group enables local partners and travelers around the world to make informed and cost-effective bookings for travel products and services, through aggregation of comprehensive travel-related information and resources, and an advanced transaction platform consisting of mobile apps, Internet websites, and 24/7 customer service centers. Founded in 1999 and listed on NASDAQ in 2003, Trip.com Group has become one of the largest travel companies in the world in terms of gross merchandise value.
Purpose of the role
We are looking for a pro-active team player with a passion for travel and great organizational skills, to join our happy team in London, providing administrative support to the hotel partners and the hotel supply network.
Responsibilities
- Support the team with the maintenance of relationships with local hotel partners, and coordinate with other departments involved in the assigned project.
- Train new hotels on how to use the extranet, manage rates and availability on site.
- Assist in activation of hotels in consultation with Market Managers to manage the supplier accounts.
- Manage whole back end of hotels’ extranet.
- Help hotels to solve issues relating to accounting, allotment, notification, cancellations, etc.
- Participate in market and competition research.
- Ensure competitiveness of hotels within portfolio.
- Prepare business review reports as necessary.
- Co-ordinate the merchandising activities for hotel partners with special deals and promotions.
- Responsible for timely and accurate delivery of content and photos for the new and existing hotels.
- Manage other ad-hoc administrative requests and operative tasks.
Qualifications/Skills
- Detail oriented and fast learning capability.
- If you have some experience of the Travel & Tourism Industry, that would be a real bonus for us, but the right attitude is more important.
- You should be fluent in written and spoken English.
- Able to work independently with minimal supervision.
- Dynamic, positive, proactive and a great team player.
- Proficiency in Microsoft Word, Excel, Outlook, PowerPoint and Google Workspace.
- Legally authorized to work in the UK.
- Multitasking capability.
- Any relevant experience in e-commerce, marketing support, hotel reservation and coordination, revenue/yield management, etc would be an advantage.
- Energy, proactivity and enthusiasm with a real desire to grow and learn.
Why Trip.com Group
We are an inclusive team of multi-lingual, goal-driven, friendly, and supportive colleagues who will help you gain valuable experience in a dynamic business setting. Our teams are passionate about making every trip the perfect trip for over 400 million customers around the globe. You will be part of a journey of globalization and have a world-class stage to unleash your talent.
Market Executive (Business Development Support) - Internship(MJ003702) in London employer: Trip.com
Trip.com is an exceptional employer that prioritises employee well-being and growth, offering a vibrant work culture in Edinburgh. With generous benefits such as 33 days of annual leave, performance bonuses, and a commitment to continuous learning, employees are empowered to thrive in their roles. The multicultural environment fosters collaboration and support, making it an ideal place for those looking to make a meaningful impact in the travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Market Executive (Business Development Support) - Internship(MJ003702) in London
✨Get Involved with Local Travel Groups
Join local travel and tourism groups or clubs online where you can meet like-minded people and professionals in the field. They're often great for sharing internship opportunities and can provide valuable insights into the industry!
✨Attend Tourism Events and Fairs
Keep an eye out for tourism fairs, expos, or trade shows in your area. Not only can you learn a lot about the industry, but these events are also prime spots to connect with potential employers like Trip.com or other travel agencies looking for interns.
✨Utilise Your University Career Resources
Don’t forget to tap into your university's career services! They often have connections with travel companies and can help you find internships like the one at Trip.com that may not be widely advertised.
✨Showcase Your Travel Experience
Create a blog or social media page where you share your travel experiences, tips, or destination guides. This not only builds your portfolio but also demonstrates your passion for travel to potential employers. When you apply to Trip.com, let them see that enthusiasm!
We think you need these skills to ace Market Executive (Business Development Support) - Internship(MJ003702) in London
Some tips for your application 🫡
Show Off Your Passion for Travel:We want to see your enthusiasm for the travel and tourism industry, so make sure to highlight any relevant experiences in your CV and cover letter. Whether it's study abroad experiences, travel blogs, or customer service in hospitality, show us how your love for travel aligns with the internship at Trip.com.
Personalise Your Application for the Role:Tailor your application to fit the specific internship role at Trip.com. Use the job description to guide your cover letter, incorporating keywords that reflect the skills and qualities being sought after. This not only shows you’ve done your homework but also makes it clear why you’d be a great fit.
Highlight Relevant Coursework or Projects:If you’ve taken courses related to travel, tourism, or marketing, don’t forget to mention them! Outline any projects or assignments that showcase your skills or knowledge about the travel industry. This gives us a peek into your academic background and readiness for this internship.
Keep It Professional but Conversational:While the travel industry can be relaxed and fun, your application still needs a hint of professionalism. Use a friendly tone in your cover letter, but maintain clarity and structure. Let us see your personality shine through while making it easy for us to read your application!
How to prepare for a job interview at Trip.com
✨Map Out Your Travel Knowledge
Brush up on your travel and tourism knowledge, including popular destinations, trends, and travel regulations. The interviewers at Trip.com will likely quiz you on your familiarity with the industry, so being able to speak confidently about recent developments can really set you apart.
✨Show Your Customer Service Skills
In tourism, dealing with customer enquiries and problems is a big part of the job. Be ready to share examples of how you've effectively handled customer service situations in the past—if you can weave in a personal travel experience, even better! This will show your potential to excel in an internship at Trip.com.
✨Prepare for Role-Playing Scenarios
Expect some role-playing or situational-based questions during your interview. Interviewers might put you in a hypothetical scenario where you need to help a customer with a travel booking issue. Practising these types of scenarios beforehand can help us stay calm and think on our feet.
✨Demonstrate Your Eagerness to Learn
As this is an internship, make it clear that you're excited about learning and gaining experience in the travel sector. Have specific reasons why you want to intern at Trip.com, and show how this opportunity aligns with your career goals in the travel-tourism field. Being enthusiastic can make a massive impression!
