Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage benefits operations and support payroll across Europe for a leading travel service provider.
- Company: Join Trip.com Group, a global leader in travel services with a vibrant culture.
- Benefits: Competitive salary, career growth opportunities, and a supportive, inclusive work environment.
- Why this job: Make a real impact on employee experiences while working in a dynamic international setting.
- Qualifications: 5-8 years in benefits and payroll, strong communication skills, and attention to detail.
- Other info: Embrace a culture of growth and celebrate your journey with us.
The predicted salary is between 36000 - 60000 £ per year.
About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services. We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
We are looking for a confident Benefits Specialist to take ownership of benefits administration (70%) while also supporting accurate and timely payroll operations (30%) across Europe. This role is ideal for someone who is confident managing multi-country benefits, collaborating with vendors, and ensuring a smooth, consistent employee experience. You will work closely with HR, Finance, Legal, and external partners to ensure our programs remain compliant, competitive and employee‑focused.
In this Role, you’ll get to:
- Lead day‑to‑day benefits operations across Europe, ensuring smooth delivery and a strong employee experience.
- Manage the full benefits lifecycle, including enrolment, eligibility, renewals, vendor coordination, and payments.
- Partner with brokers and insurers to maintain service quality and resolve issues promptly.
- Support annual renewals, procurement, and ongoing programme reviews, including benchmarking and improvements.
- Monitor utilisation and feedback to keep offerings competitive and relevant.
- Ensure compliance with local legislation and maintain accurate documentation and data.
- Provide clear, supportive guidance to employees on benefit programmes.
- Support accurate, timely payroll processing across multiple European countries.
- Manage monthly inputs such as new hires, terminations, changes, leave and benefit updates.
- Perform checks, reconciliations and data validations to maintain payroll accuracy.
- Work closely with payroll vendors and internal teams to meet deadlines and statutory requirements.
- Resolve payroll queries and discrepancies promptly.
- Maintain accurate HRIS/payroll data and support reporting for audits, compliance and forecasting.
What you’ll Need to Succeed:
- 5–8+ years of experience in benefits and/or payroll across European countries.
- Strong background in benefits administration, vendor management and multi‑country program coordination.
- Good knowledge of UK/European payroll processes, statutory rules and compliance requirements.
- Experience working with HRIS and payroll systems, with strong Excel/Google Sheets ability.
- High level of accuracy, organisation and attention to detail.
- Clear and confident communication skills, with an employee-first mindset.
- Ability to work independently in a fast‑paced, international environment.
- CIPP or similar certification is a plus.
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it’s a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrating your success by recognizing the progress you have made. What’s more? Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions.
Benefits Specialist, EMEA in London employer: Trip.com
Contact Detail:
Trip.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Benefits Specialist, EMEA in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and role. Know their values and how you can contribute. This shows you’re genuinely interested and ready to make an impact!
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want you to sound confident and authentic, not like a robot reciting lines.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Benefits Specialist, EMEA in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Benefits Specialist role. Highlight your experience in benefits administration and payroll processes, especially across European countries. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your employee-first mindset – we love that!
Showcase Your Attention to Detail: In the world of benefits and payroll, accuracy is key. Use your application to demonstrate your attention to detail. Whether it's through your CV format or the way you present your experiences, let us see that you’re meticulous!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Trip.com
✨Know Your Benefits Inside Out
As a Benefits Specialist, you'll need to be well-versed in the various benefits programmes across Europe. Research the specific benefits offered by Trip.com Group and be prepared to discuss how you can enhance these offerings. Show that you understand the importance of employee experience and compliance.
✨Showcase Your Multi-Country Experience
Highlight your experience managing benefits and payroll across different European countries. Be ready to share examples of how you've navigated complex regulations and collaborated with vendors. This will demonstrate your ability to handle the diverse challenges of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding payroll discrepancies or vendor issues. Prepare specific scenarios from your past experience where you successfully resolved such challenges, showcasing your analytical and communication skills.
✨Emphasise Your Attention to Detail
In this role, accuracy is key. Be prepared to discuss how you ensure precision in payroll processing and benefits administration. Share any tools or methods you use to maintain high standards, as this will reassure the interviewers of your capability to manage sensitive data effectively.
