At a Glance
- Tasks: Manage global car rental partners and drive growth through strategic account planning.
- Company: Join Trip.com Group, a leading global travel service provider with a vibrant culture.
- Benefits: Flexible working arrangements, career growth opportunities, and a supportive team environment.
- Other info: Dynamic environment focused on innovation and personal development.
- Why this job: Make a global impact in the travel industry while developing your career.
- Qualifications: 7-10 years in Key Account Management with strong analytical and negotiation skills.
The predicted salary is between 54000 - 66000 £ per year.
- Key Accounts Manager, Car Rental(MJ003830)
- Regular London Vacations Business development
Job Description
About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip. com Group is a leading global travel service provider comprising of Trip. com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip. com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have six Customer Service Centres for Trip. com , established in Japan, Korea, the UK, Thailand, Malaysia, and the Philippines, providing 24/7 customer service in 35 different languages.
We have more than 30,000 employees scattered across 50 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspires to deliver the perfect trip at the best price for every traveller.
In this role, you will manage a portfolio of global strategic car rental partners, leading commercial strategy, executive relationships, and cross-functional initiatives to accelerate growth, enhance customer experience, and strengthen Trip. com Group's global travel ecosystem.
- In this Role, you’ll get to
- Strategic Account Planning – Develop and execute long-term account strategies for global car rental partners, driving GMV, market share, profitability, and sustainable growth.
Identify expansion opportunities across markets, products, and distribution channels.
- Executive Relationship Management – Build and maintain trusted relationships with C-suite and senior executives, acting as the primary strategic contact and escalation point while aligning partnership roadmaps with mutual business objectives.
- Commercial Negotiation & Partnership Growth – Lead commercial negotiations, contract renewals, and business reviews to secure competitive commercial terms, improve product competitiveness, expand geographic coverage, and maximize long‑term partner value.
- Partner Performance & Competitiveness – Monitor and optimize partner performance across key commercial KPIs, including revenue, conversion, availability, pricing competitiveness, content quality, and customer experience.
Leverage data insights to identify growth opportunities and drive continuous improvement.
- Cross-Functional Collaboration & Product Enablement – Collaborate with Product, Marketing, Operations, Finance, and Technology teams to deliver tailored commercial solutions, improve API integrations, optimize pricing and merchandising, launch strategic campaigns, and enhance the end-to-end customer experience.
- Market Intelligence & Strategic Reporting – Analyze market trends, competitor activities, and account performance to identify new business opportunities, provide actionable recommendations, and present strategic insights to senior leadership and key partners.
- What you'll Need to Succeed
- Bachelor’s degree in Business, Supply Chain, Management or related field
- 7-10+ years of experience in Key Account Management or Strategic Partnerships role within a top Car Rental firm, OTA, Mobility or related industries
- Strong business knowledge of the car rental industry
- Data-driven with strong analytical skills, able to translate data insights into informed business decisions
- Strong negotiation and communication skills, with the ability to build and maintain relationships at all levels
- Strong strategic thinking, creativity, and the ability to drive and manage change
- Proactive with a strong sense of ownership
- Professional presentation skills
- Experience working with API integrations
- Willingness to travel up to 30% of the time
- Fluent in English, proficiency in one or more EU languages is preferred
- Why Trip. com Group
As a world leading company in travel industry, we provide a platform for our talent to unleash their power, make a global impact, and achieve a successful career.
As an international team, we're dedicated to create a space where open communication and mutual respect is encouraged.
At Trip. com Group, we are here to support you in and out of the workplace, enabling you to explore and embrace more possibilities and pursue a dream life.
What’s more?
- A fast-growing enviroment that offers strong potential for career growth and encourages bold ideas.
- We focus on cutting-edge technology to provide some of the best platforms and resources for you to do your best work.
- We encourage internal talent movement and provide global opportunities across functions, business units or regions for you to accelerate your career advancement.
- Thrive in a talented, supportive team with genuine, rigorous, and focused individuals who can inspire you from day one.
- Enjoy flexible working arrangement and various engagements outside of work that make your life at Trip. com Group Fulfilling.
- #J-18808-Ljbffr
Key Accounts Manager, Car Rental(MJ003830) employer: Trip.com
Trip.com is an exceptional employer that prioritises employee well-being and growth, offering a vibrant work culture in Edinburgh. With generous benefits such as 33 days of annual leave, performance bonuses, and a commitment to continuous learning, employees are empowered to thrive in their roles. The multicultural environment fosters collaboration and support, making it an ideal place for those looking to make a meaningful impact in the travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Key Accounts Manager, Car Rental(MJ003830)
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Trip.com who are looking for fresh talent for roles like Key Accounts Manager, Car Rental(MJ003830).
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Trip.com and give you a leg up for your Key Accounts Manager, Car Rental(MJ003830) application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Key Accounts Manager, Car Rental(MJ003830) openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Key Accounts Manager, Car Rental(MJ003830)
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Key Accounts Manager, Car Rental(MJ003830) role at Trip.com.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Key Accounts Manager, Car Rental(MJ003830) position at Trip.com.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Trip.com.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Trip.com's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Key Accounts Manager, Car Rental(MJ003830).
How to prepare for a job interview at Trip.com
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Trip.com.
