At a Glance
- Tasks: Assist travellers with bookings and queries via phone, chat, and email.
- Company: Join Trip.com, a leading travel service provider in Edinburgh.
- Benefits: Enjoy a hybrid work model, competitive salary, and career growth opportunities.
- Other info: Fast-paced environment with opportunities to learn CRM tools and improve services.
- Why this job: Be the voice of Trip.com and help people create unforgettable travel experiences.
- Qualifications: Fluency in English and Italian, plus strong communication and problem-solving skills.
The predicted salary is between 25000 - 32000 £ per year.
Trip. com in Edinburgh is hiring a Customer Service Advisor to assist travelers with hotel bookings and flight queries across phone, chat, and email.
You’ll be the voice of Trip. com, delivering friendly, efficient support to a global customer base.
Fluency in English and Italian is required, along with excellent communication and problem-solving skills.
You’ll handle multiple chats, meet KPIs, learn CRM tools, and contribute to service improvements in a busy, hybrid environment.
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Italian-Speaking Travel Support Advisor (Hybrid, Full-Time) employer: Trip.com
Trip.com is an exceptional employer that prioritises employee well-being and growth, offering a vibrant work culture in Edinburgh. With generous benefits such as 33 days of annual leave, performance bonuses, and a commitment to continuous learning, employees are empowered to thrive in their roles. The multicultural environment fosters collaboration and support, making it an ideal place for those looking to make a meaningful impact in the travel industry.
