At a Glance
- Tasks: Provide exceptional customer service and assist with travel bookings via call and chat.
- Company: Join Trip.com Group, a leading global travel service provider with a vibrant culture.
- Benefits: Opportunities for personal growth, career development, and a supportive team environment.
- Other info: Dynamic work environment with a focus on inclusivity and personal development.
- Why this job: Kickstart your career in travel while helping customers create unforgettable experiences.
- Qualifications: Fluent in Greek and English, with customer service experience and strong problem-solving skills.
The predicted salary is between 30000 - 42000 € per year.
Greek Speaking Customer Advisor – Flight Outbound Team | Trip.com Group (Edinburgh)
Regular Edinburgh International Business Other Job ID:6179
Update 2025-10-16
Job Description
Who we are
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
Who we are looking for
We are seeking a passionate and enthusiastic Greek speaking Customer Advisor to join our team in our Edinburgh office within our Flights Outbound Team.
You will be customer‑centric, have a passion for travel, have a track record in building rapport quickly and take pride in being able to problem solve. These aspects will come through in all your interactions whilst delivering the best possible customer service through our range of communication channels.
What you’ll be doing
- Providing exceptional service to our customers, providing assistance between hotel suppliers and customers on their bookings
- Providing resolutions to our customers via Call and Chat
- Handling customer queries with empathy, patience and compassion
- Attending regular team huddles
- Keeping up-to-date with the latest promotions, initiatives and company policies/procedures
- Assisting in ad hoc assigned projects
- Supporting our English speaking line when required
What you’ll need
- Customer service experience within a contact centre
- Must be fluent in EnglishandGreek
- Proven experience in working towards and achieving Key Performance Indicators (KPIs)
- Good knowledge of Microsoft Office suite
- Proficient typing abilities
- Ability to remain calm and logical in challenging situations
- Excellent problem solving skills
- Enthusiastic approach with the desire to hit your goals and passionate about continuous development
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports personal growth and career development. Everyone is on a trip, whether it\'s a career trip or a life trip. At Trip.com Group, you can define your own trip by taking the first steps in to your career with us!
Click the link to learn more about What makes Trip.com Group a leading global travel service provider? https://www.youtube.com/watch?v=w4D31J3atps
Find out more job opportunities at https://careers.trip.com
Greek Speaking Customer Advisor – Flight Outbound Team | Trip.com Group (Edinburgh) employer: Trip.com
Trip.com Group is an exceptional employer that fosters a vibrant and inclusive work culture in the heart of Edinburgh. With a strong emphasis on personal growth and career development, employees are encouraged to unleash their full potential while contributing to a global impact in the travel industry. The company offers competitive benefits and a supportive environment, making it an ideal place for passionate individuals looking to embark on a rewarding career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Greek Speaking Customer Advisor – Flight Outbound Team | Trip.com Group (Edinburgh)
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Trip.com Group's latest news and updates. This will not only impress them but also help you tailor your answers to show how you can fit into their culture.
✨Tip Number 2
Practice your Greek! Since this role requires fluency in Greek, brush up on your language skills. Try role-playing common customer service scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a challenging situation into a positive outcome. This will demonstrate your ability to handle customer queries effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Trip.com Group family. Don’t miss out on this opportunity!
We think you need these skills to ace Greek Speaking Customer Advisor – Flight Outbound Team | Trip.com Group (Edinburgh)
Some tips for your application 🫡
Show Your Passion for Travel:When you're writing your application, let your love for travel shine through! Share any personal experiences or stories that highlight why you’re excited about helping others plan their perfect trips.
Tailor Your Application:Make sure to customise your CV and cover letter for the role. Highlight your customer service experience and any relevant skills that match what we’re looking for in a Greek Speaking Customer Advisor.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality, but also appreciate a well-structured application!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Trip.com
✨Know Your Stuff
Before the interview, make sure you research Trip.com Group thoroughly. Understand their services, values, and recent news. This will not only help you answer questions better but also show your genuine interest in the company.
✨Show Off Your Language Skills
Since this role requires fluency in Greek and English, be prepared to demonstrate your language skills during the interview. Practice common customer service scenarios in both languages to showcase your ability to communicate effectively with diverse customers.
✨Prepare for Customer Scenarios
Think of examples from your past experience where you successfully resolved customer issues. Be ready to discuss how you handled challenging situations with empathy and problem-solving skills, as these are key traits they’re looking for.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or company culture. This shows that you’re not just interested in the job, but also in how you can grow within the company.
