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- Tasks: Provide exceptional customer service in Greek and English, resolving travel queries via call and chat.
- Company: Join Trip.com Group, a leading global travel service provider with a vibrant international team.
- Benefits: Enjoy 33 days annual leave, health cash plans, monthly bonuses, and hybrid working options after 6 months.
- Why this job: Be part of a supportive culture that values personal growth and offers extensive learning opportunities.
- Qualifications: Fluent in English and Greek, with customer service experience and strong problem-solving skills required.
- Other info: Competitive salary of £24,800 plus a £1000 language allowance; must have the Right to Work in the UK.
The predicted salary is between 20000 - 28000 £ per year.
Regular Edinburgh International Business Other Job ID:5732
Update 2025-06-16
Job Description
Who we are
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
Who we are looking for
We are seeking a passionate and enthusiastic Customer Advisor to join our team in our Edinburgh office.
You will be customer-centric, have a passion for travel, have a track record in building rapport quickly and take pride in being able to problem solve. These aspects will come through in all your interactions whilst delivering the best possible customer service through our range of communication channels.
What you will get in return
Joining the team in Edinburgh, you will be warmly welcomed to an engaging and supportive working environment which includes:
- 33 days annual leave (including bank holidays)
- 3 additional days for parents/guardians
- Workplace health cash plan including claiming back for dental, optical and physiotherapy and much more
- Employee well-being program, Employee Assistance Program and enhanced sick pay
- Monthly performance based bonuses
- Extensive learning opportunities and resources to further your career
- Annual travel points which can be redeemed at Trip.com towards your next adventure
- Enhanced family policies (maternity/paternity/adoption)
- Life and health insurance
- Birthday cake on your birthday
- Free on-site gym
- Hybrid working options are available after your first 6 months, contingent based on performance
- Frequent employee engagement events
- Refer a friend bonus scheme
Alongside our excellent benefits package we are committed to investing in your learning and development to support you building a career at Trip.com.
Working hours– The operational office hours are 37.5 hours, Monday through Sunday, with one unpaid hour for lunch with rotational shift patterns ranging from 7am to 11pm.
At this time the working hours are;
- Monday to Friday between8am to 4.30pm
Location– Our contemporary workspace is based at Lochrin Square in Fountainbridge, Edinburgh.
Salary– We offer a competitive salary of £24,800 per annum plus a £1000 language allowance.
Start Date- 21st July
*Please note that we are unable to provide sponsorship. Therefore, to be considered for this position, you must already possess the Right to Work in the UK and reside within a commutable distance from our Edinburgh office*
What you’ll be doing
- Providing exceptional service to our customers, being the first point of contact responding to various travel queries on our Greek speaking line whilst covering our English speaking language line when and if required
- Providing resolutions to our customers via Call and Chat
- Handling customer queries with empathy, patience and compassion
- Attending regular team huddles
- Keeping up-to-date with the latest promotions initiatives and company policies/procedures
- Assisting in ad hoc assigned projects
What you’ll need
- Customer service experience within a contact centre
- Proven experience in working towards and achieving Key Performance Indicators (KPIs)
- Must be fluent in English and Greek both writtenandverbal
- Good knowledge of Microsoft Office suite
- Proficient typing abilities
- Ability to remain calm and logical in challenging situations
- Excellent problem solving skills
- Enthusiastic approach with the desire to hit your goals and passionate about continuous development
Desired but not essential
- Travel & Tourism industry experience
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports personal growth and career development. Everyone is on a trip, whether it\’s a career trip or a life trip. At Trip.com Group, you can define your own trip by taking the first steps in to your career with us!
Be Aware of Recruitment Fraud
Please be vigilant as we have noticed fraudulent entities posing as Trip.com Group or our associates, contacting applicants with fake job offers. Remember, official communications will always come from our verified email addresses, and we never conduct interviews solely via text or instant messaging apps. We do not charge any fees throughout the hiring process. If you receive any dubious communications, report them immediately to careers@trip.com.
Click the link to learn more about What makes Trip.com Group a leading global travel service provider? https://www.youtube.com/watch?v=w4D31J3atps
Find out more job opportunities at https://careers.trip.com
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Greek speaking Customer Advisor employer: Trip.com
Contact Detail:
Trip.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Greek speaking Customer Advisor
✨Tip Number 1
Familiarise yourself with the travel industry and current trends. Being knowledgeable about popular destinations, travel tips, and customer preferences can help you engage more effectively during interviews and demonstrate your passion for travel.
✨Tip Number 2
Practice your Greek language skills, especially in a customer service context. Role-playing common customer scenarios in Greek can boost your confidence and ensure you're ready to handle queries smoothly when it counts.
✨Tip Number 3
Network with current or former employees of Trip.com Group. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
✨Tip Number 4
Prepare for situational interview questions by thinking of examples from your past experiences where you've demonstrated problem-solving skills and empathy. This will show that you can handle challenging situations effectively, which is crucial for a Customer Advisor role.
We think you need these skills to ace Greek speaking Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in a contact centre environment. Emphasise your fluency in Greek and English, as well as any travel and tourism industry experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and customer service. Mention specific examples of how you've successfully resolved customer queries in the past, demonstrating your problem-solving skills.
Highlight Key Skills: In your application, clearly outline your proficiency with Microsoft Office and your typing abilities. Mention your ability to remain calm under pressure and your enthusiasm for achieving goals, as these are key traits the company is looking for.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Trip.com
✨Brush Up on Your Greek
Since this role requires fluency in Greek, make sure to practice your language skills before the interview. Be prepared to demonstrate your proficiency during the conversation, as it will be a key part of your role.
✨Show Your Passion for Travel
Trip.com Group is all about travel, so express your enthusiasm for the industry. Share personal travel experiences or discuss destinations you love, as this will resonate with the interviewers and show that you're genuinely interested in the role.
✨Prepare for Customer Scenarios
Expect to be asked about how you would handle specific customer service situations. Think of examples from your past experience where you successfully resolved issues, demonstrating empathy and problem-solving skills.
✨Familiarise Yourself with Company Policies
Research Trip.com Group's services, promotions, and company culture. Being knowledgeable about their offerings will not only impress the interviewers but also help you answer questions more effectively and show that you're proactive.
