Global BPO Performance Delivery Lead (Hybrid)

A global travel services leader in Edinburgh is seeking a Performance Delivery Manager to drive excellence across their BPO partner network. The role involves leading performance management initiatives, supporting recruitment, and fostering a high-performance culture. Candidates should have over 3 years of experience in BPO operations and strong analytical skills. The position offers hybrid working options and various employee benefits, including an attractive annual leave policy and health support.
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