b Overview /b p Role focused on delivering outstanding multilingual support to German- and English-speaking customers in travel-related inquiries. You will work within our Edinburgh Customer Support team, contributing to a high-quality, empathetic customer experience across phone, live chat, and email. This hybrid role supports flights, hotels, and other travel needs, with opportunities to influence processes and customer satisfaction. You’ll join a fast-growing global company with clear paths for career progression and a strong emphasis on collaboration. A compelling hook is working in a diverse, international team while shaping customer experiences in travel tech. /p b Pay / Benefits /b ul li 33 days annual leave /li li Hybrid working /li li Monthly performance bonus /li li Travel-related benefits (Trip Coins) /li li Health Cash Plan /li li On-site gym or discounted memberships /li /ul b Responsibilities /b ul li Deliver customer service across phone, live chat, and email in German and English /li li Assist customers with flights, hotels and other travel-related inquiries /li li Own issues from first contact through to resolution /li li Maintain empathetic, professional, and efficient service /li li Manage multiple conversations while ensuring accuracy and quality /li li Collaborate with colleagues to achieve KPIs and service targets /li li Identify opportunities to improve customer experience and internal processes /li li Represent Trip.com values in every interaction /li /ul b Key requirements /b ul li Fluent spoken and written German and English /li li Previous customer service or contact centre experience /li li Excellent communication and problem-solving skills /li li Ability to handle multiple live chats and navigate multiple systems /li li Comfortable working towards KPIs and targets /li li Strong attention to detail and accurate typing /li li Positive attitude with adaptability in a fast-paced environment /li li Experience with CRM systems or customer service software is advantageous /li li Travel or tourism industry experience is desirable but not essential /li /ul ul li Excellent communication /li li Empathy /li li Problem-solving /li li Attention to detail /li li Adaptability /li li CRM systems or customer service software /li /ul
German Speaking Customer Advisor(MJ003981) employer: Trip.com
Trip.com is an exceptional employer, offering a vibrant and inclusive work culture in the heart of Edinburgh. With generous benefits such as 33 days of annual leave, a hybrid working model, and opportunities for continuous learning and career progression, employees are empowered to thrive both personally and professionally. Join a diverse team where many leaders began their journey in customer service, making it a fantastic place for meaningful and rewarding employment.
