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- Tasks: Provide exceptional customer service via call, chat, and email in German and English.
- Company: Join Trip.com Group, a leading global travel service provider with a passion for travel.
- Benefits: Enjoy 33 days annual leave, health cash plans, bonuses, and hybrid working options.
- Why this job: Be part of an inclusive culture that supports personal growth and career development.
- Qualifications: Fluency in German and English, good Microsoft Office skills, and problem-solving abilities required.
- Other info: Competitive salary of £24,800 plus a £1000 language allowance; based in Edinburgh.
The predicted salary is between 24800 - 24800 £ per year.
Regular Edinburgh International Business Other Job ID:5785
Update 2025-06-11
Job Description
Who we are
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
Who we are looking for
We are seeking a passionate and enthusiastic German Speaking Customer Advisor to join our Outbound team in our Edinburgh office.
You will be customer-centric, have a passion for travel, have a track record in building rapport quickly and take pride in being able to problem solve. These aspects will come through in all your interactions whilst delivering the best possible customer service through our range of communication channels.
What you will get in return
Joining the team in Edinburgh, you will be warmly welcomed to an engaging and supportive working environment which includes:
- 33 days annual leave (including bank holidays)
- 3 additional days for parents/guardians
- Workplace health cash plan including claiming back for dental, optical and physiotherapy and much more
- Employee well-being program, Employee Assistance Program and enhanced sick pay
- Monthly performance based bonuses
- Extensive learning opportunities and resources to further your career
- Annual travel points which can be redeemed at Trip.com towards your next adventure
- Enhanced family policies (maternity/paternity/adoption)
- Life and health insurance
- Birthday cake on your birthday
- Free on-site gym
- Hybrid working options are available after your first 6 months, contingent based on performance
- Frequent employee engagement events
- Refer a friend bonus scheme
Alongside our excellent benefits package we are committed to investing in your learning and development to support you building a career at Trip.com.
Working hours– The operational office hours are 37.5 hours, Monday through Sunday, with one unpaid hour for lunch with rotational shift patterns ranging from 7am to 11pm.
At this time the working hours for our German line are;
- Monday to Friday from 8am to 5pm
Location– Our contemporary workspace is based at Lochrin Square in Fountainbridge, Edinburgh.
Salary– We offer a competitive salary of £24,800 per annum plus a £1000 language allowance.
What you’ll be doing
- Providing exceptional service to our customers, being the first point of contact responding to various travel queries on our German speaking line whilst covering our English line when and if required
- Providing resolutions to our customers via Call, Chat and Email.
- Handling customer queries with empathy, patience and compassion.
- Attending regular team huddles.
- Keeping up-to-date with the latest promotions, initiatives and company policies/procedures.
- Assisting in ad hoc assigned projects.
What you’ll need
- Must be fluent in German and English
- Good knowledge of Microsoft Office suite
- Proficient typing abilities
- Ability to remain calm and logical in challenging situations
- Excellent problem solving skills
- Enthusiastic approach with the desire to hit your goals and passionate about continuous development
Desired but not essential
- Travel & Tourism industry experience
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports personal growth and career development. Everyone is on a trip, whether it\’s a career trip or a life trip. At Trip.com Group, you can define your own trip by taking the first steps in to your career with us!
Be Aware of Recruitment Fraud
Please be vigilant as we have noticed fraudulent entities posing as Trip.com Group or our associates, contacting applicants with fake job offers. Remember, official communications will always come from our verified email addresses, and we never conduct interviews solely via text or instant messaging apps. We do not charge any fees throughout the hiring process. If you receive any dubious communications, report them immediately tocareers@trip.com.
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German speaking Customer Advisor employer: Trip.com
Contact Detail:
Trip.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German speaking Customer Advisor
✨Tip Number 1
Familiarise yourself with the travel industry and the specific services offered by Trip.com Group. Understanding their products and customer service approach will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Practice your German language skills, especially in a customer service context. Role-playing common customer scenarios can boost your confidence and demonstrate your fluency during the interview process.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully handled challenging customer situations in the past. This will highlight your suitability for the role and your customer-centric approach.
✨Tip Number 4
Engage with Trip.com Group's social media channels and stay updated on their latest promotions and initiatives. This knowledge can give you an edge in interviews and show your genuine interest in the company.
We think you need these skills to ace German speaking Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your language skills, particularly your fluency in German and English. Include any relevant experience in customer service or the travel industry to demonstrate your suitability for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and customer service. Mention specific experiences where you successfully resolved customer issues and how you can contribute to the team at Trip.com Group.
Highlight Problem-Solving Skills: In your application, provide examples of how you've effectively handled challenging situations in previous roles. This will show your ability to remain calm and logical, which is crucial for a Customer Advisor.
Research the Company: Familiarise yourself with Trip.com Group's services and values. Understanding their mission and recent initiatives will help you align your application with what they are looking for in a candidate.
How to prepare for a job interview at Trip.com
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences or stories that highlight your love for exploring new places, as this aligns with the company's mission of delivering exceptional travel products and services.
✨Demonstrate Your Language Skills
Since the role requires fluency in both German and English, be prepared to showcase your language abilities. You might be asked to switch between languages during the interview, so practice speaking confidently in both to impress your interviewers.
✨Prepare for Customer Scenarios
Anticipate questions related to customer service scenarios. Think of examples where you successfully resolved issues or built rapport with customers. Highlight your problem-solving skills and ability to remain calm under pressure, as these are crucial for the role.
✨Familiarise Yourself with Company Policies
Research Trip.com Group's latest promotions, initiatives, and company policies. Being knowledgeable about the company will not only help you answer questions more effectively but also demonstrate your genuine interest in the position and the organisation.
