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- Tasks: Assist customers with flight bookings and resolve complex issues via call and email.
- Company: Join Trip.com Group, a leading global travel service provider with a vibrant international team.
- Benefits: Enjoy 33 days annual leave, health cash plans, performance bonuses, and hybrid working options.
- Other info: Opportunities for learning and development, plus fun employee engagement events.
- Why this job: Be part of a supportive culture that values personal growth and career development.
- Qualifications: Fluent in English and French, with strong communication and problem-solving skills required.
The predicted salary is between 28800 - 43200 £ per year.
Regular Edinburgh International Business Other Job ID:6002
Update 2025-07-09
Job Description
Who we are
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
Who we are looking for
We are seeking a dedicated member for our Flights Outbound Team, who will play a crucial role in bridging communication between flight suppliers and customers. You will assist with complex booking issues, such as flight changes and additional requests, using your native language to ensure clear and effective communication. Your efforts will be vital in enhancing customer satisfaction and ensuring seamless travel experiences.
The ideal candidate should possess strong product knowledge and communication skills. You need to have a sense of urgency and situational management with self-empowerment. You need to manage difficult and complex situations that need strong guidance and resolution. You must have a deep knowledge of Trip.com policy\’s and procedures and very strong stakeholder management.
What you will get in return
Joining the team in Edinburgh, you will be warmly welcomed to an engaging and supportive working environment which includes:
- 33 days annual leave
- 3 additional days leave for parents/guardians
- Workplace health cash plan including claiming back for dental, optical and physiotherapy and much more
- Employee well-being program, Employee Assistance Program and enhanced sick pay
- Performance based bonuses
- Extensive learning opportunities and resources to further your career
- Annual travel points which can be redeemed at Trip.com towards your next adventure
- Enhanced family policies (maternity/paternity/adoption)
- Life and health insurance
- Birthday cake on your birthday
- Free on-site gym
- Hybrid working options are available after your first 6 months, contingent based on performance
- Frequent employee engagement events
- Refer a friend bonus scheme
Alongside our excellent benefits package we are committed to investing in your learning and development to support you building a career at Trip.com.
What you’ll be doing
- Serve clients in our energetic contact centre on different Trip.com Flight products and answer questions on their bookings;
- Solve problems for clients via Call and Email;
- Handle customer problems with empathy and patience in a goal-driven environment;
- Establishing and maintaining relationships with various stakeholders, including colleagues from local and international offices, vendors, and airlines;
- Work as part of a high-performing team, supporting and helping colleagues when required;
- Attend regular team huddles;
- Keep up-to-date with latest promotions and initiatives;
- Read, understand and follow the Company Policies and Procedures;
- Assist in ad hoc assigned projects.
What you’ll need
- Fluent in verbal & written in both English and French
- Previous experience in FLT/HTL inbound
- Strong product knowledge, excellent communication and interpersonal problem resolution skills
- Good knowledge of Microsoft Office applications, such as Word, Excel, PowerPoint and sound general computer skills
- Sound troubleshooting and problem-solving skills with a strong desire to achieve positive outcomes
- A sense of urgency and situational management with self-empowerment
- Able to work under tight deadlines and pressure, both independently and with others
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports personal growth and career development. Everyone is on a trip, whether it\’s a career trip or a life trip. At Trip.com Group, you can define your own trip by taking the first steps in to your career with us!
Be Aware of Recruitment Fraud
Please be vigilant as we have noticed fraudulent entities posing as Trip.com Group or our associates, contacting applicants with fake job offers. Remember, official communications will always come from our verified email addresses, and we never conduct interviews solely via text or instant messaging apps. We do not charge any fees throughout the hiring process. If you receive any dubious communications, report them immediately to
Click the link to learn more about What makes Trip.com Group a leading global travel service provider?
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French speaking Outbound Advisor employer: Trip.com
Contact Detail:
Trip.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French speaking Outbound Advisor
✨Tip Number 1
Familiarise yourself with Trip.com’s policies and procedures. Understanding the ins and outs of their operations will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your problem-solving skills, especially in a customer service context. Be prepared to discuss specific examples where you've successfully resolved complex issues, as this is crucial for the Outbound Advisor role.
✨Tip Number 3
Showcase your language skills! Since fluency in both English and French is essential, practice speaking and writing in both languages to ensure you can communicate effectively during the interview.
✨Tip Number 4
Network with current or former employees of Trip.com Group. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace French speaking Outbound Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your fluency in both English and French, as well as any relevant experience in customer service or travel industries. Emphasise your problem-solving skills and ability to handle complex situations.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your communication skills and product knowledge, and how they align with the responsibilities of the Outbound Advisor position.
Showcase Relevant Skills: Highlight your proficiency in Microsoft Office applications and any other technical skills that may be relevant to the role. Provide examples of how you've used these skills in previous positions to achieve positive outcomes.
Research Trip.com Group: Familiarise yourself with Trip.com Group's services and values. Understanding their policies and procedures will not only help you in your application but also prepare you for potential interview questions.
How to prepare for a job interview at Trip.com
✨Brush Up on Your Product Knowledge
Make sure you have a solid understanding of Trip.com’s flight products and services. Familiarise yourself with common booking issues and how to resolve them, as this will demonstrate your readiness to assist customers effectively.
✨Showcase Your Language Skills
Since the role requires fluency in both English and French, be prepared to demonstrate your language proficiency during the interview. Practice answering questions in both languages to show your comfort and confidence.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle complex situations. Think of examples from your past experiences where you successfully managed difficult customer interactions or resolved booking issues.
✨Emphasise Teamwork and Communication
Highlight your ability to work collaboratively within a team and maintain strong relationships with stakeholders. Share examples of how you’ve supported colleagues in the past and how effective communication has led to positive outcomes.