Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide exceptional customer service via call, chat, and email for flight bookings.
- Company: Join Trip.com Group, a leading global travel service provider with a passion for travel.
- Benefits: Enjoy personal growth, career development, and an inclusive culture in a dynamic team.
- Why this job: Be part of a vibrant team that values your input and supports your career journey.
- Qualifications: Fluent in English and Russian, with customer service experience and strong problem-solving skills.
- Other info: Work in a supportive environment with opportunities to assist in various projects.
The predicted salary is between 28800 - 43200 £ per year.
Regular Edinburgh International Business Other Job ID:5788
Update 2025-06-05
Job Description
Who we are
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
Who we are looking for
We are seeking a passionate and enthusiastic Russian speaking Customer Advisor to join our team in our Edinburgh office within our Flights Outbound Team.
You will be customer-centric, have a passion for travel, have a track record in building rapport quickly and take pride in being able to problem solve. These aspects will come through in all your interactions whilst delivering the best possible customer service through our range of communication channels.
What you’ll be doing
- Providing exceptional service to our customers, providing assistance between hotel suppliers and customers on their bookings
- Providing resolutions to our customers via Call, Chat and Email
- Handling customer queries with empathy, patience and compassion
- Attending regular team huddles
- Keeping up-to-date with the latest promotions, initiatives and company policies/procedures
- Assisting in ad hoc assigned projects
- Supporting our English speaking line when required
What you’ll need
- Customer service experience within a contact centre
- Must be fluent in EnglishandRussian
- Proven experience in working towards and achieving Key Performance Indicators (KPIs)
- Good knowledge of Microsoft Office suite
- Proficient typing abilities
- Ability to remain calm and logical in challenging situations
- Excellent problem solving skills
- Enthusiastic approach with the desire to hit your goals and passionate about continuous development
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports personal growth and career development. Everyone is on a trip, whether it\’s a career trip or a life trip. At Trip.com Group, you can define your own trip by taking the first steps in to your career with us!
Be Aware of Recruitment Fraud
Please be vigilant as we have noticed fraudulent entities posing as Trip.com Group or our associates, contacting applicants with fake job offers. Remember, official communications will always come from our verified email addresses, and we never conduct interviews solely via text or instant messaging apps. We do not charge any fees throughout the hiring process. If you receive any dubious communications, report them immediately to careers@trip.com.
Click the link to learn more about What makes Trip.com Group a leading global travel service provider? https://www.youtube.com/watch?v=w4D31J3atps
Find out more job opportunities at https://careers.trip.com
#J-18808-Ljbffr
Flights Outbound Advisor employer: Trip.com
Contact Detail:
Trip.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flights Outbound Advisor
✨Tip Number 1
Familiarise yourself with the travel industry, especially in relation to flights and customer service. Understanding common issues customers face can help you provide better solutions during interviews.
✨Tip Number 2
Brush up on your Russian language skills, as fluency is a key requirement for this role. Practising conversational scenarios related to travel can give you an edge in demonstrating your language proficiency.
✨Tip Number 3
Prepare to discuss your experience with KPIs and how you've successfully met or exceeded them in previous roles. This will show your potential employer that you're results-driven and capable of thriving in a target-oriented environment.
✨Tip Number 4
Research Trip.com Group and its various platforms. Being knowledgeable about their services and recent promotions will not only impress during the interview but also demonstrate your genuine interest in the company.
We think you need these skills to ace Flights Outbound Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Flights Outbound Advisor position. Tailor your application to highlight relevant experiences that align with these aspects.
Highlight Language Skills: Since the role requires fluency in both English and Russian, make sure to emphasise your language proficiency in your CV and cover letter. Provide examples of how you've used these skills in a customer service context.
Showcase Customer Service Experience: Detail your previous customer service experience, particularly in a contact centre environment. Use specific examples to demonstrate your ability to handle queries with empathy and problem-solving skills.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for travel and customer service. Mention why you want to work for Trip.com Group and how you can contribute to their mission of providing exceptional travel experiences.
How to prepare for a job interview at Trip.com
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences or stories that highlight your love for exploring new places, as this aligns perfectly with the company's mission.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you resolved issues effectively, showcasing your problem-solving abilities and empathy.
✨Familiarise Yourself with Company Policies
Before the interview, take some time to research Trip.com Group's latest promotions, initiatives, and policies. This knowledge will not only impress your interviewers but also show your commitment to the role.
✨Practice Language Proficiency
Since the role requires fluency in both English and Russian, practice speaking in both languages. Be prepared to demonstrate your language skills during the interview, as effective communication is key in this position.
