Trip.com Group is seeking a Team Lead to drive operational excellence and performance across global BPO partner networks. You will champion service standards, aligning sites and teams to deliver outstanding customer experiences while promoting collaboration and continuous improvement. You’ll lead performance management, recruitment support, and governance with stakeholders across Training, Quality, Product, and Workforce teams, traveling as needed to partner sites. #J-18808-Ljbffr
Global BPO Team Lead – Performance & Operations in Edinburgh employer: Trip.com
Trip.com is an exceptional employer, offering a vibrant and inclusive work culture in the heart of Edinburgh. With generous benefits such as 33 days of annual leave, a hybrid working model, and opportunities for continuous learning and career progression, employees are empowered to thrive both personally and professionally. Join a diverse team where many leaders began their journey in customer service, making it a fantastic place for meaningful and rewarding employment.
