At a Glance
- Tasks: Deliver outstanding customer service in French and English, assisting with travel-related enquiries.
- Company: Join Trip.com, a leading travel tech company with a diverse and inclusive culture.
- Benefits: Enjoy 33 days annual leave, hybrid working, and a monthly performance bonus.
- Other info: Dynamic team environment with opportunities for growth and regular social events.
- Why this job: Make a real impact in the travel industry while developing your career.
- Qualifications: Fluency in French and English, plus customer service experience.
We're looking for a French Speaking Customer Service Advisor to join our Customer Support team in Edinburgh. If you're fluent in French and English and enjoy helping people, you'll support customers via phone and live chat, assisting with flights, hotels and other travel-related enquiries while delivering an exceptional customer experience.
Core Role Info - READ BEFORE YOU APPLY
- Location: 1 Lochrin Square, Edinburgh - Hybrid (This is NOT a remote role).
- Salary: £26,800
- Hours: Full time, 37.5 hours a week.
- Hybrid: Our hybrid model is 3 days in office, 2 days from home.
- Language: This role requires spoken and written fluency in French and English.
- RTW: You will need the right to work in the UK without sponsorship (now or in the future) as we are unable to offer sponsorship at this time.
Why You'll Love Working Here:
- 33 days annual leave (including bank holidays)
- Hybrid working - 3 days in the office, 2 days from home (subject to training and performance)
- Monthly performance bonus
- $600 USD in annual Trip Coins to put towards your own travel
- Health Cash Plan covering dental, optical, physiotherapy, massages and more
- Free on-site gym or discounted memberships with Nuffield Health and PureGym
- Enhanced family leave, enhanced sick pay and an Employee Assistance Programme
- Life insurance worth four times your annual salary
- $450 USD employee referral bonus
- Continuous learning and genuine career progression - many of our leaders started in this role
- Regular team socials, free lunches, celebrations and recognition events
- Additional leave for parents/guardians and long service leave after 10 years
What You'll Do:
- Deliver outstanding customer service across phone, live chat and email in both French and English.
- Support customers with flights, hotels and other travel-related enquiries.
- Take ownership of customer issues from first contact through to resolution.
- Deliver an empathetic, professional and efficient customer experience.
- Manage multiple customer conversations while maintaining accuracy and quality.
- Work collaboratively with colleagues to achieve team KPIs and service targets.
- Identify opportunities to improve the customer experience and internal processes.
- Represent Trip.com's values in every customer interaction.
What You'll Bring:
- Fluent spoken and written French and English (essential).
- Previous customer service, customer support, customer care or contact centre experience.
- Excellent communication and problem-solving skills.
- Confidence handling multiple live chats and navigating multiple systems simultaneously.
- Comfortable working towards KPIs and performance targets.
- Strong attention to detail and accurate typing skills.
- A positive attitude with the ability to adapt and learn in a fast-paced environment.
- Experience using CRM systems or customer service software is advantageous.
- Travel or tourism industry experience is desirable but not essential.
About Trip.com
Trip.com Group is one of the world's leading travel technology companies, helping millions of customers book flights, hotels, trains and holidays across the globe. With more than 30,000 employees across 30 countries, we operate global Customer Support Centres that provide 24/7 support in multiple languages. Our mission is simple: to make every journey the best it can be. Our Edinburgh team is home to colleagues from over 30 nationalities, creating a truly international and inclusive workplace where everyone is encouraged to learn, grow and develop their career. Many of our managers and senior leaders started their journey in this very role, making this an excellent opportunity to build a long-term career with Trip.com. If you're passionate about delivering exceptional customer service and want to join a fast-growing global business, we'd love to hear from you.
French Speaking Customer Service Advisor | Hybrid | Edinburgh employer: Trip.com
Trip.com is an exceptional employer, offering a vibrant and inclusive work culture in the heart of Edinburgh. With generous benefits such as 33 days of annual leave, a hybrid working model, and opportunities for continuous learning and career progression, employees are empowered to thrive both personally and professionally. Join a diverse team where many leaders began their journey in customer service, making it a fantastic place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land French Speaking Customer Service Advisor | Hybrid | Edinburgh
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Trip.com. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Trip.com before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace French Speaking Customer Service Advisor | Hybrid | Edinburgh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Trip.com:Your cover letter is your chance to shine! Tell us why you want to work at Trip.com specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Trip.com!
How to prepare for a job interview at Trip.com
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
