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- Tasks: Lead and inspire a team of customer service advisors to deliver exceptional service.
- Company: A leading travel services company based in Edinburgh.
- Benefits: Hybrid working, generous leave, performance bonuses, and career development opportunities.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: 2+ years in a supervisory role with a passion for service excellence.
- Other info: Collaborative environment with great potential for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
A leading travel services company in Edinburgh seeks a Customer Service Team Leader to lead and inspire a team of advisors. The ideal candidate will have at least 2 years of experience in a supervisory role and be passionate about high-level service delivery.
This role includes:
- Coaching team members
- Managing performance
- Fostering a collaborative team environment
Benefits include:
- Hybrid working options
- Generous annual leave
- Performance bonuses
- Opportunities for personal and career development
Edinburgh Customer Care Team Leader — Lead & Grow Talent employer: Trip.com
Contact Detail:
Trip.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Edinburgh Customer Care Team Leader — Lead & Grow Talent
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions. We should focus on our leadership style and how we’ve inspired teams in the past. Confidence is key!
✨Tip Number 3
Showcase our passion for customer service during interviews. Share specific examples of how we’ve gone above and beyond for customers. It’ll make us stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in the role.
We think you need these skills to ace Edinburgh Customer Care Team Leader — Lead & Grow Talent
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for high-level service delivery shine through. We want to see how your passion aligns with our commitment to providing exceptional customer experiences.
Highlight Your Leadership Experience: Make sure to showcase your supervisory experience clearly. We’re looking for someone who can inspire and coach a team, so share specific examples of how you've led teams in the past.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that match the job description. We appreciate when candidates take this extra step.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Trip.com
✨Know the Company Inside Out
Before your interview, make sure you research the travel services company thoroughly. Understand their values, mission, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, you'll need to demonstrate your ability to inspire and coach others. Prepare specific examples from your past experience where you've successfully led a team, managed performance, or resolved conflicts. This will highlight your suitability for the role.
✨Emphasise High-Level Service Delivery
Since the role focuses on high-level service delivery, be ready to discuss your approach to customer care. Share strategies you've implemented in previous roles that improved customer satisfaction and team performance. This will illustrate your passion for delivering exceptional service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, coaching opportunities, and the company's vision for the future. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.
